Contact us

How can we help

You can contact us by:

  • Use the form below, or email customer.services@hsamuel.co.uk. We aim to respond to your email within three working days.
  • 0800 4581065** (option 1)
  • Customer Services Department, H.Samuel, Hunters Road, Hockley, Birmingham B19 1DS

For additional support and feedback go to our Twitter support page @hsamuelhelp.

If your enquiry is order-related, please have your order number and postcode ready so we can deal with it quickly.

Customer service opening hours:

  • 9am – 5.30pm Monday to Friday
  • Closed on Bank Holidays and Weekends

**Calls to this phone number are free of charge and may be recorded for training purposes

Email us

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†Required for all order related enquiries

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We aim to respond to your email within two working days.

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