Contact us

How can we help

You can contact us by:

  • Use the form below, or email
  • 0800 458 1065**
  • Customer Services Department, H.Samuel, Hunters Road, Hockley, Birmingham B19 1DS

For additional support and feedback go to our Twitter support page @hsamuelhelp.

If your enquiry is order-related, please have your order number and postcode ready so we can deal with it quickly.

Jewellery/Watch Repair

If you have a question/enquiry related to a repair please contact your local store.

If your repair is with a store that is closed please contact your nearest available open store.

Customer service opening hours:

  • 9am – 5pm Monday to Friday
  • Closed on Bank Holidays and Weekends

**Calls to this phone number are free of charge and may be recorded for training purposes

Email us

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Required for all order related enquiries

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We aim to respond to your email within two working days.

Enter your postcode to find contact detail and opening hours of H.Samuel stores near you.