Contact us

How can we help

You can contact us by:

  • 0800 458 1065**
  • Customer Services Department, H.Samuel, Hunters Road, Hockley, Birmingham B19 1DS
  • Live Chat: Available Monday to Friday 9am-9pm. Weekends is 10am-6pm. Whether you need help with a new purchase or have questions regarding an existing order, our agents will be happy to help. You can do this by clicking our live advice icon in the bottom right corner.

For additional support and feedback go to our Twitter support page @hsamuelhelp.

If your enquiry is order-related, please have your order number and postcode ready so we can deal with it quickly.

Jewellery/Watch Repair

If you have a question/enquiry related to a repair please contact your local store.

If your repair is with a store that is closed please contact your nearest available open store.

Customer service opening hours:

  • 9am – 5pm Monday to Friday
  • Closed on Bank Holidays and Weekends

**Calls to this phone number are free of charge and may be recorded for training purposes

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We aim to respond to your email within two working days.

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