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Simply pop into your local H.Samuel store, book an appointment, or use our online repair service to chat through your requirements with our team.
For extra peace of mind, all repairs* are covered by our Sparkle Service Promise, which includes a 12-month guarantee on materials and workmanship from the date you collect your repaired item. Your statutory rights are not affected.
*cleaning, polishing and plating services are cosmetic services and are excluded from Sparkle Service Promise
What Jewellery Services Do We Offer
Q: How does your online repairs service work in relation to jewellery repairs?
A: All you have to do is click here to complete the form, send your jewellery in using a secure shipping service. We will open the parcel under camera, and our jeweller will then assess your item. A price and a timeframe estimate will be sent to you via email along with a payment link, which must be paid in full within 14 days of receipt. The workshop will complete the jewellery repair upon receipt of payment and then send it back to you via DX Express courier service.
Q: How do I send my jewellery in to you for repair if I book it online?
A: You should use a secure, tracked and signed for service to ensure that you have visibility of your jewellery’s journey to our jewellery workshop. Ensure it is packaged appropriately to avoid any potential for damage in transit. Do not send any sentimental packaging with the jewellery. The workshop address to send it to is Design and Service Centre, H. Samuel, 56-57 Briggate, Leeds, LS1 6AS.
Q: How do you send my jewellery back to me if I book it online?
A: It will be sent back to the address provided on the booking in form using the signed for DX Express courier service. Jewellery booked in online can only be sent to the address on the booking in form once completed; they cannot be sent to an alternative address nor to a H. Samuel store for collection.
Q: Is my jewellery insured when it is sent for repair?
A: When you book your jewellery in for repair in-store it is fully insured from the moment that you leave it with us to the moment you collect it. When you book your jewellery in for repair online, it is fully insured from the moment we receive it from you to the moment it is delivered back to you.
Q: How do I find out how much my jewellery repair will cost?
A: Some of our ‘from’ prices are shown further up this page. Most repair prices can be quoted on the day if you take your jewellery into one of our stores, and for anything that cannot be, or for jewellery repairs booked in via our online service, an estimate will be provided to you within 10 days of receipt of your jewellery.
Q: How do I find out how long my jewellery repair will take?
A: Most jewellery repairs take between 10-15 working days. A timeframe can generally be quoted on the day if you take your jewellery into one of our stores, and for anything that cannot, or for jewellery repairs booked in via our online service, the timeframe will be provided along with the price estimate.
Q: How do I pay for my repair?
A: In store, a 50% deposit is required when you book your jewellery in, and the remaining balance can be paid upon collection. When you book a jewellery repair in online, you will receive an estimate with a payment link attached; payment must be made in full within 14 days of receipt of the link, and upon receipt of payment the jeweller will commence the work.
Q: What happens if I don’t pay in full for my repair within 14 days?
A: For online repairs, if payment is not made in full within 14 days of receipt of the payment link, your jewellery will be returned to you at the address provided on the booking in form, without the work being completed.
Q: What are the shipping costs for repairs?
A: For jewellery repairs booked in in store, shipping to and from the jeweller is free. For jewellery repairs booked in online, shipping costs to return your jewellery to you upon completion are priced at £4.95 for repairs under £40 and are free for repairs £40 or more. All jewellery repairs are returned using the DX Express courier service. Where a shipping cost is incurred, this will be included in the estimated price.
Book An In-Store Appointment
Visit a H.Samuel store where our friendly team is always happy to help you with any of your queries, from guidance on caring for your jewellery to providing professional jewellery repair services, we're here for you!