Terms & Conditions

Terms & Conditions of Use of the Website

Welcome to the H.Samuel Website. By continuing to use this Website, you are indicating that you accept these Terms & Conditions of Use. If you do not agree to be bound by these Terms & Conditions of Use you should immediately stop using the Website.

Please note that any purchases you make on this Website will be governed by our Terms & Conditions for Buying Goods Online.

Please also read our Privacy Policy for details about data protection and how we use the personal information you give us through this Website.

You can print out any page from this Website, including any of its Terms & Conditions, by selecting Print from the File menu of your internet browser.


The Following Provisions Apply To The Named Promotions Only:

Ongoing Promotions

Email Welcome Offer

  1. When you sign up to our marketing emails, we will email you a unique 10% off voucher.
  2. Each code is valid for two months from date of issue and can only be redeemed once, online at www.hsamuel.co.uk or in store.
  3. Each customer is only entitled to receive one welcome offer discount code
  4. The code cannot be used on purchases of the following brands: Citizen Star Wars, Olivia Burton, Tissot, Hamilton and Swatch.
  5. The code cannot be used for the purchases of activity trackers, smart watches, charity toys, gift cards, repairs, interest free credit, cleaning products, watch batteries and warranties.
  6. The code cannot be used in conjunction with any other promotions, coupons or discount offers.
  7. Discount will be applied at basket stage if using the code online.
  8. Show your discount code at till to store staff if redeeming in store.

Ear Piercing

  1. Offer available from the 30th July 2022.
  2. Free ear piercing(s) with purchase of selected earrings.
  3. Offer is valid until stocks last.
  4. The HS ear piercing studio currently pierces the lobe and outer cartilage. Both of these areas are included in the offer given that the corresponding earrings are purchased.
  5. Piercing must be done on the day the earrings are purchased.
  6. Multiple piercings can be completed provided that:it is safe to do so in our store colleague's opinion and subject to relevant guidelines and/or regulations (store colleagues retain complete discretion in such circumstances);completion of an Ear Piercing Release and Authorisation Form; and multiple qualifying earrings have been purchased.
  7. Our ear piercing service is available for adults, and children over the age of 7 years. Children will need to be accompanied by a parent or legal guardian.
  8. Photo ID is required for our ear-piercing service, so please bring a passport or driving licence with you.
  9. All customers who are receiving a piercing must sign our Ear Piercing Release and Authorisation form prior to the piercing being carried out.
  10. Selected stores only: 
    4031BOURNEMOUTH
    4235NEWTON ABBOT
    4271PLYMOUTH
    4277POOLE
    4333ST AUSTELL
    4342TRURO
    4343SWANSEA
    4374YEOVIL
    4541SWINDON
    4589CRIBBS CAUSEWAY
    4666CARDIFF
    4670BRISTOL CABOT CIRCUS
    4064CHATHAM
    4090EASTBOURNE
    4107FAREHAM
    4183BASINGSTOKE
    4220GUILDFORD 
    4273PORTSMOUTH
    4332STAINES
    4371WORTHING
    4452ANDOVER
    4469CHICHESTER
    4571BRIGHTON
    4581READING
    4612SOUTHAMPTON
    4120BEXLEYHEATH
    4137HARROW
    4182BROMLEY GLADES
    4253OXFORD CIRCUS
    4368WOOD GREEN
    4495KINGSTON
    4521ROMFORD
    4578BLUEWATER
    4628UXBRIDGE
    4669WESTFIELD LONDON
    4680STRATFORD CITY
    4048CAMBRIDGE
    4128HUNTINGDON
    4162IPSWICH
    4172KINGS LYNN
    4196LOWESTOFT
    4218MILTON KEYNES
    4344THURROCK
    4442Aylesbury
    4468CHELMSFORD
    4654BURY ST EDMUNDS
    4663NORWICH
    4015BIRKENHEAD
    4136HANLEY
    4205MANCHESTER ARNDALE
    4250OLDHAM
    4328STOCKPORT
    4405BELFAST
    4411CRAIGAVON
    4570TRAFFORD PARK
    4588LONDONDERRY
    4595ASHTON UNDER LYNE
    4643Newton Abbey
    4668LIVERPOOL ONE
    4227NEWCASTLE
    4572CRAMLINGTON
    4577BRAEHEAD PARK
    4646INVERNESS
    4649GATESHEAD
    4675SUNDERLAND
    4047BURTON ON TRENT
    4078MERRY HILL
    4156BOSTON
    4191Leicester
    4192LINCOLN
    4203LOUGHBOROUGH
    4219MANSFIELD
    4317SKEGNESS
    4380WOLVERH'TON
    4417NUNEATON
    4475COVENTRY
    4596TAMWORTH
    4611DERBY
    4637CANNOCK
    4647BULL RING BIRMINGHAM
    4664WORCESTER
    4079DARLINGTON
    4081DONCASTER
    4146HUDDERSFIELD
    4147HULL Prospect Centre
    4151HULL
    4127LEEDS
    4232LEEDS WHITE ROSE
    4307SCUNTHORPE
    4309Scarborough
    4347SHEFFIELD (Meadowhall)
    4370WASHINGTON
    4648YORK
    4658MIDDLESBROUGH
    4681Wakefield
    4010BOLTON
    4027BLACKPOOL
    4030BLACKBURN
    4045BURY
    4281PRESTON
    4306ST HELENS
    4387LIFFEY VALLEY
    4396TALLAGHT
    4397BLANCHARDSTOWN
    4399CORK
    4614DUBLIN
    4651WATERFORD

SMS Welcome Offer

  1. Each code is valid for two months from date of issue and can only be redeemed once on selected full price products only, online at www.hsamuel.co.uk or in store.
  2. Each customer is only entitled to receive one welcome offer discount code
  3. The code cannot be used for the purchases of activity trackers, smart watches, charity toys, gift cards, repairs, interest free credit, cleaning products, watch batteries and warranties.
  4. The code cannot be used in conjunction with any other promotions, coupons or discount offers.
  5. Discount will be applied at basket stage if using the code online.
  6. Show your discount code at till to store staff if redeeming in store.

H.Samuel Wedding Rings Best Price Guarantee

The H.Samuel Best Price Guarantee (“HS BPG”) applies to selected lines only, as defined by H.Samuel.

Lines within the HS BPG have been identified as being the best price based on:

  • their exact specification (including, but not limited to, metal karat, width, style and the average weight of the metal)
  • current comparative prices from leading UK jewellery retailers (limited to F Hinds, Goldsmiths, Beaverbrooks, Fraser Hart) of equivalent products.

Prices are monitored on a weekly basis.

HS BPG means that H.Samuel will price match eligible products (being products of the same specification as the HS BPG product) at a leading UK competitor’s rate if you find any of the eligible products at a lower advertised price subject to:

  1. Being able to evidence the lower price
  2. The price being advertised clearly
  3. The item being in stock and readily available for purchase from a competitor store or competitor website
  4. The price advertised being the most current price available
  5. The product cannot be damaged, pre-owned and must be sold in the UK in £GBP

H.Samuel welcomes customer queries but reserves the right to:

  • carry out appropriate checks before price matching any items; and/or
  • refuse to price match any item that, H.Samuel determines at its sole discretion, is not an eligible product.

HS BPG cannot be used against Tax Free Shopping, Duty-Free, or Outlet store prices.

HS BPG is valid in all H.Samuel online only, and is subject to availability.

For any queries in store, please speak to a member of staff.

For any online items and queries, please email your name, email, contact number, link to the item on the H Samuel website, H Samuel price, link to the competitor's item, competitor's price as well as the item description (which must include the width, metal carat, colour and weight of the wedding ring) to HS.PricePromise@signet.co.uk

If we collect personal data from you, we will use it only for the purpose(s) agreed with you and look after it in accordance with our Privacy Policy, available at https://www.hsamuel.co.uk/privacy-policy/ Alternatively, please ask a colleague in store for a copy.

Signet Trading Limited, trading as H.Samuel, reserve the right to amend these terms and conditions or withdraw any promotion as necessary due to circumstances beyond its control. These promotion terms and conditions, together with our general terms and conditions of sale, which are available in store or by visiting www.hsamuel.co.uk, shall apply to all purchases.


Lifetime Battery Replacement Service

  1. The Lifetime Battery Replacement is a Service available to purchase within any H. Samuel store, on selected watches when selected in-store batteries are fitted.

  2. The Service entitles customers to have an applicable watch battery replaced within any H. Samuel store, for the lifetime of the watch for which the Service has been purchased.

  3. The Lifetime Battery Replacement Service can be purchased within any H. Samuel store for a one-off payment of £17.99.

  4. Maximum of one battery replacement in each 12-month period from the date of purchase of the Service.

  5. Customers will be issued with a Lifetime Battery Replacement card, where the serial number of the watch and store stamp will verify the purchase of the Service.

  6. The Lifetime Battery Replacement Card, the original battery purchase receipt, and the watch with the corresponding serial number on the card, must be produced each time a battery replacement is requested.

  7. The battery replacement must be completed within store.

  8. Selected watches include any watch, whereby a silver oxide battery can be fitted within our H. Samuel Stores, that does not require a re-seal when the battery is changed and excludes any watch requiring a lithium-ion battery.

  9. One Lifetime Battery Replacement Service per watch.

  10. The Service benefit is only applicable to the serial number of the watch entered on the Card.

  11. The Service benefit is only applicable to the Battery Replacement Service. This Service does not include any repairs, or other type of service.

  12. The Service is non-transferable, and non-refundable.

  13. If we collect personal data from you, we will use it only for the purpose(s) agreed with you and look after it in accordance with our Privacy Policy, available at https://www.hsamuel.co.uk/privacy-policy. Alternatively, please ask a colleague in store for a copy.

  14. Signet Trading Limited, trading as H. Samuel, reserve the right to amend these terms and conditions or withdraw any promotion as necessary due to circumstances beyond its control. These promotion terms and conditions, together with our general terms and conditions of sale, which are available in store or by visiting www.hsamuel.co.uk, shall apply to all purchases.

RETURNS POLICY

Subject to the below, all items purchased can be returned for an exchange or refund within 30 days.

Items must be returned unworn, in pristine condition with the original purchase receipt and in the original packaging, unless the item is proved faulty.

All items for piercings (such as earrings) are excluded, unless items for piercings are returned unopened and in their original sealed bag.

All personalised items (such as personalised rings) and Create Your Own Products are also excluded, unless the item is proved faulty.
These terms do not affect your consumer rights.


Temporary Promotions

20% Off When You Spend £120 on Full Price Jewellery

  1. Unless expressly stated otherwise, 20% Off When You Spend £120 on Full Price Jewellery is valid from the 9th January 2024 until the 17th January 2024 inclusive.
  2. This offer applies to selected lines only, as defined by H. Samuel.
  3. This offer is valid whilst stocks lasts and is subject to availability.
  4. Offer is available both online and in stores.
  5. To redeem this offer online, enter code JEWEL20 at checkout.
  6. Offer Excludes: Hot Diamonds 12 Days of Christmas, Build A Ring, Personalised & Bespoke, Thomas Sabo, PD Paola, Ania Haie, Hot Diamonds, Hot Diamonds x Jac Jossa, Michael Kors Jewellery, Olivia Burton Jewellery, Tommy Hilfiger Jewellery, Guess Jewellery, Personalised & Bespoke items.
  7. Offer cannot be used in conjunction with any other offer or discount.
  8. If we collect personal data from you, we will use it only for the purpose(s) agreed with you and look after it in accordance with our Privacy Policy, available at https://www.hsamuel.co.uk/privacy-policy. Alternatively, please ask a colleague in store for a copy.
  9. Signet Trading Limited, trading as H. Samuel, reserve the right to amend these terms and conditions or withdraw any promotion as necessary due to circumstances beyond its control. These promotion terms and conditions, together with our general terms and conditions of sale, which are available in store or by visiting www.hsamuel.co.uk, shall apply to all purchases.

Free Diamond Pendant With Any Forever Diamond Over £1000

  1. Unless expressly stated otherwise, Free Forever diamond pendant with any Forever Diamond purchase over £1000 offer is valid from 24th January 2024 to 26th March 2024, or whilst stocks last.
  2. This offer applies to selected lines only, as defined by H. Samuel.
  3. To redeem this offer online, use code "FOREVER" at the basket stage.
  4. This offer is available both online and in stores.
  5. This offer is only valid with the purchase of any item(s) in the Forever Diamond range, which is £1000 or over.
  6. Offer cannot be used in conjunction with any other offer or discount.
  7. If we collect personal data from you, we will use it only for the purpose(s) agreed with you and look after it in accordance with our Privacy Policy, available at https://www.hsamuel.co.uk/privacy-policy. Alternatively, please ask a colleague in store for a copy.
  8. Signet Trading Limited, trading as H. Samuel , reserve the right to amend these terms and conditions or withdraw any promotion as necessary due to circumstances beyond its control. These promotion terms and conditions, together with our general terms and conditions of sale, which are available in store or by visiting www.hsamuel.co.uk, shall apply to all purchases.

Free Guess Mini Handbag When You Spend £200 on Guess Jewellery & Watches

  1. The Offer, Free Guess Mini Handbag When You Spend £200 on Guess Jewellery & Watches is available from the 9th of January 2024.
  2. Offer is valid only while stocks last and is subject to availability.
  3. Offer is available both online and in stores at select H Samuel locations.
  4. Use code “GUESS” at the basket stage.
  5. Only one Eligible Item available per customer.
  6. If we collect personal data from you, we will use it only for the purpose(s) agreed with you and look after it in accordance with our Privacy Policy, available at https://www.hsamuel.co.uk/privacy-policy. Alternatively, please ask a colleague in store for a copy.
  7. Signet Trading Limited, trading as H. Samuel, reserve the right to amend these terms and conditions or withdraw any promotion as necessary due to circumstances beyond its control. These promotion terms and conditions, together with our general terms and conditions of sale, which are available in store or by visiting www.hsamuel.co.uk, shall apply to all purchases.

Up to 50% Off Selected Lines

  1. This offer is available between Thursday 15th February and Monday 25th March 2024 inclusive.
  2. Applies to selected items only.
  3. Discount already applied.
  4. Offer applies while stocks last and is subject to availability.
  5. This offer cannot be used in conjunction with any other promotions, coupons or discount offers unless otherwise stated.

15% Off Selected Reduced Items

  1. Unless expressly stated otherwise, 15% Off Selected Reduced Items offer is valid from the 13th March 2024 to the 18th March 2024 inclusive.
  2. This offer applies to selected reduced lines only, as defined by H. Samuel.
  3. To redeem this offer online, use code "SALE15" at the basket stage.
  4. The code cannot be used for the purchases of activity trackers, smart watches, charity toys, gift cards, repairs, interest free credit, cleaning products, watch batteries and warranties.
  5. The code cannot be used in conjunction with any other promotions, coupons or discount offers.

Gold Exchange

  1. Unless expressly indicated otherwise, the Gold Exchange event is available between: ​ 
    - Friday 15th March 2024 and Saturday 16th March 2024 inclusive, in the following participating stores: Gloucester, Elgin.​ 
    - Saturday 16th March 2024 and Sunday 17th March 2024 inclusive, in the following participating stores: Liverpool One, Trafford Park, Cardiff, Hastings, Birmingham Bullring, Bromley, Oxford Circus, Middlesborough, Hull Alfred Gelder St, Hemel Hempstead, St Helens, and Doncaster Outlet.​ 

  2. Gold Exchange event, with Participating H. Samuel Stores, allows customers to exchange unwanted gold for a product or gift card up to the Exchange Value as detailed within the Gold Exchange Agreement. ​ 

  3. Exchange Value awarded is subject to:​ 
    - Exchanged item weight; and​ 
    - Exchanged item quality; and​ 
    - Price of gold as at the Exchange Date.  ​ 

  4. Customer acknowledges that the gift card will expire 3 months from the Exchange Date. ​ 

  5. Gift card can be used in store and online. ​ 

  6. Exchange value cannot be split onto multiple gift cards, unless it exceeds the load value.​ 

  7. Exchange value cannot be redeemed against repair services, or to purchase a warranty.​ 

  8. Cash will not be provided as an alternative.  ​ 

  9. There is a 24-hour cooling off period, in which exchanged items can be reclaimed, subject to the return of:​ 
    - gift cards (if applicable); and/or ​ 
    - any products purchased (providing always product returns are in accordance with the below Returns Policy). ​ 

  10. The minimum load value on the gift card is £1 and the maximum is £2,500. In the event that the Exchange Value exceeds the maximum, load value will be split. ​ 

  11. If we collect personal data from you, we will use it only for the purpose(s) agreed with you and look after it in accordance with our Privacy Policy, available at https://www.hsamuel.co.uk/privacy-policy. Alternatively, please ask a colleague in store for a copy.​ 

  12. Signet Trading Limited, trading as H. Samuel, reserve the right to amend these terms and conditions or withdraw any promotion as necessary due to circumstances beyond its control. These promotion terms and conditions, together with our general terms and conditions of sale, which are available in store or by visiting www.hsamuel.co.uk, shall apply to all purchases.​ 

  13. H. Samuel Participating Stores: Liverpool One, Trafford Park, Elgin, Gloucester, Cardiff, Hastings, Birmingham Bullring, Bromley, Oxford Circus, Middlesborough, Hull Alfred Gelder St, Hemel Hempstead, St Helens, and Doncaster Outlet.​

Returns Policy​

Subject to the above, all items purchased can be returned for an exchange or refund within 30 days.​ 


Definitions

"We" and "us" means Signet Trading Limited, a company incorporated and registered in England and Wales with company number 3768979 and registered address Hunters Road, Hockley, Birimgham, B19 1DS.

H.Samuel is a trading name of Signet Trading Limited.

"Website" means the website at www.hsamuel.co.uk.

"You" means the person using the Website whether as a guest or as a registered user.

The Website is intended for UK users only. Signet Trading Limited operates this Website. You can find further details about us under the Company Information section.

The Terms & Conditions quoted here also apply to any of our content displayed on agreed third party websites.


Website content

All copyright, trademarks and other intellectual property rights in all materials or content contained in the Website are owned or licensed by us (unless otherwise specified) or are the property of third parties offering goods for sale or posting details through this Website.

Except as specifically authorised below, you may not do any of the following without obtaining our prior written consent:

copy, reproduce, distribute, republish, download, display, post, transmit, commercially exploit or create derivative works of any part of the Website. This prohibition applies, but is not limited, to the text, graphics, animations, photographs, pictures, data, images, audio and video clips available from the Website; download, edit, reproduce or use any material and content contained within the Website for the purpose of advertising, promoting, endorsing or implying any connection with you or any third party; utilise any data mining, robots, or similar data gathering/extraction tools to extract (whether once or many times) for re-utilisation, any substantial parts of the Website; or create and/or publish your own database that features substantial parts of this Website (including without limitation prices and product listings). You may print or download any page(s) for your own personal and non-commercial use only. If you have any doubts about what you can do, please go to our Contact Us page to apply for permission to reproduce the Website or any part of it.

Your obligations

You will not:
  • use the Website (or any part of it) for any illegal purpose and agree to use it at all times in accordance with all relevant laws;
  • upload or transmit through the Website (i) any computer viruses, macro viruses, trojan horses, worms or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer or (ii) any material, including without limitations, any comments which are defamatory, offensive, or of an obscene or menacing character, or that may cause annoyance, inconvenience or needless anxiety;
  • use the Website in a manner which (i) may cause the Website to be interrupted, damaged, rendered less efficient or such that the effectiveness or functionality of the Website is in any way impaired or (ii) violates or infringes the rights of any person, firm or company (including, but not limited to, rights of intellectual property, rights of confidentiality or rights of privacy);
  • create or publish a hypertext link to any part of the Website without our express written consent except that you may create a hypertext to the Website as long as the link does not portray us or our affiliates, or their products or services in a false, misleading, derogatory, or offensive matter. You may not use any of our logos or proprietary marks as part of the link without our express written consent (which consent we may withdraw at any time);
  • frame or use framing techniques to enclose any part of the Website or any content accessible on it without our express written consent. You will not use any meta tags or any other hidden text using our (or our affiliates') names, logos, brands or marks without our express written consent. Any unauthorised use terminates the permission or license granted by us to use this Website in addition to our other rights; or
  • attempt any unauthorised access to any part or component of the Website.
  • You warrant that by accessing and using the Website you will not be in breach of any laws or regulations that apply to you.

We may monitor any activity and content associated with the Website. We will investigate any reported violation of these Terms & Conditions of Use or complaints relating to the Website and take any action that we believe is appropriate.

User generated content

Any information you submit to the Website, whether by way of comments, ratings, reviews any chat room function or otherwise, will not be treated confidentially and you acknowledge that such content shall be submitted strictly in accordance with our User Content Terms of Use.

Whilst we make every effort to monitor any contents uploaded by users on our Website, such content will often reflect a user's opinion and we will not be responsible or liable to you for the content or accuracy of any materials posted by any other user on our Website.

Full Gift Card Terms and Conditions

  • The balance on the gift card can be used for purchases at H.Samuel stores or online in full or part payment.
  • More value can be added to the gift card at any H.Samuel store in the UK.
  • To protect our environment's resources, gift cards are reusable by topping up.
  • In the event of 24 months of consecutive non-use, the gift card will expire and the balance remaining will be deducted ("Use" includes a balance enquiry).
  • Gift cards may not be exchanged for cash or other vouchers or used as a deposit on a credit agreement.
  • No change will be given when a gift card is used to purchase goods or services but the balance may be applied to future purchases.
  • As we do not collect information about gift card customers, we cannot replace or reimburse the value of the gift card if it is lost, stolen or damaged. Gift cards should be looked after carefully.
  • When a gift card is used to purchase goods or services, any remaining balance will be shown on the till receipt for store purchases or within the gift cards payment page for online orders. We update the balance on our secure database. The gift card can be taken to any H.Samuel store to check the balance.
  • The gift card can be spent on any goods or services online or at any H.Samuel store in the UK up to the value held on the gift card.
  • The gift card is not a cheque guarantee, credit, debit or charge card.
  • H.Samuel reserves the right to amend the terms applying to gift cards at any time. Any such change and action to be taken as a result will be given in advance by notices in all H.Samuel stores.

Full eGift Card Terms and Conditions

  • The balance on the eGift card can be used for purchases at H.Samuel stores and online in full or part payment. In the event of 24 months of consecutive non-use, the eGift card will expire and the balance remaining will be deducted ("Use" includes a balance enquiry). eGift cards may not be exchanged for cash or other vouchers or used as a deposit on a credit agreement. No change will be given when an eGift card is used to purchase goods or services but the balance may be applied to future purchases. As we do not collect information about gift card customers, we cannot replace or reimburse the value of the eGift card if it is lost, stolen or damaged. eGift cards should be looked after carefully. The eGift card can be spent on any goods or services online only up to the value held on the eGift card. The eGift card is not a cheque guarantee, credit, debit or charge card. H.Samuel reserves the right to amend the terms applying to eGift cards at any time. Any such change and action to be taken as a result will be given in advance by notices in all H.Samuel stores.
  • H.Samuel eGift cards are issued by Signet Trading Ltd. H.Samuel is a trading name of Signet Trading Ltd.

Our liability to you

While we make every effort to ensure our Website is as accurate, current, complete or error free as possible, unless we are at fault we are not liable for any inaccuracies or errors which are beyond our reasonable control. In particular, we cannot guarantee that colours in our images will be rendered correctly on different computer monitors. The product dimensions supplied are intended to give an approximate indication of the size of individual products. Products shown may not be actual size. If you have any doubts about the colour, size or any other specification of the goods you wish to order, we recommend you Contact Us prior to placing an order on the Website.

The Website is provided, on an "as is" and "as and when available" basis without any representation or endorsement and we make no warranties of any kind, whether express or implied, in relation to the Website or its content offered on the Website.

We cannot guarantee that the Website is free from computer viruses, and you should take your own precautions in this respect. We will not be responsible or liable to you for any loss of content or material as a result of uploading to or downloading from the Website. If a fault occurs in the service you should report it to customer.services@hsamuel.co.uk and we will attempt to correct the fault as soon as we reasonably can.

We will try to make sure that the Website is always available. However, this is not always possible and access to the Website may be suspended temporarily and without notice in the case of any system failure, maintenance or repair or for any other reasons outside our control, as well as for any breach by you of these Terms & Conditions of Use.,/

We will not be responsible to you or any third party for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any indirect or consequential loss in connection with your use of the Website.

We remain liable however for:
  • loss, damage, death or personal injury resulting from our negligence;
  • fraud or fraudulent misrepresentations;
  • any other matter for which it would be illegal or unlawful for us to exclude or attempt to exclude our liability.
  • Links and third party e-commerce
  • The Website may contain links to other websites; these external websites are not under our control. We provide these links because we think they might interest you, but we do not monitor or endorse these other websites. We are not liable for such websites and cannot make any guarantees about them.

If you use our Website to deal with a third party (for example to enter a competition), it is up to you to read and comply with the Terms & Conditions and Privacy Policies of such third parties.

Please also see our Privacy Policy for more details of how we use your information.


Suspension or termination of the Website or services

We reserve the right to suspend or terminate the Website or remove any of the services on it with immediate effect at any time, and without notice, for example if:

  • there is a change in the law that limits our ability to provide the Website;
  • an event beyond our control stops us providing the Website (eg: technical difficulties).
  • Changes to Terms & Conditions of Use of this Website
  • We reserve the right to change these Terms & Conditions of Use from time to time. If this happens, we will post the new Terms & Conditions of Use on the Website. It is your responsibility to ensure you regularly check these Terms & Conditions of Use to familiarise yourself with their terms and check any updates. If you do not wish to be governed by the revised Terms & Conditions of Use, please stop using the Website.

General

These Terms & Conditions of Use are governed by the law of England and you and we agree to use the English courts if there is any dispute between us.

If any part of these Terms & Conditions of Use is found to be invalid by law, the rest of them remain valid and enforceable.

User Content Terms of UseThese User Content Terms of Use govern your conduct associated with the customer ratings and review and the customer stories you may post or upload on our Website. To the extent there is any conflict between our Privacy Policy and these User Content Terms of Use, these User Content Terms of Use shall take precedence.


Your obligations when posting or uploading content

By submitting any content to us, you represent and warrant that:

  • you are the sole author and owner of the intellectual property rights in that content or that you have permission from the owner and you have obtained the informed consent of any subjects of the images and that any subjects featured in any such images are at least 18 years of age at the time such material was created;
  • all "moral rights" that you may have in such content has been voluntarily waived by you;
  • all content that you post is accurate;
  • you are at least 18 years old;
  • use of the content you supply does not violate these User Content Terms of Use and will not cause injury to any person or entity.
  • You further agree and warrant that you shall not submit any content:
  • that is known by you to be false, inaccurate or misleading;
  • that infringes any third party's copyright, patent, trade mark, trade secret or other proprietary rights or rights of publicity or privacy;
  • that violates any law, statutes, ordinates or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);
  • that is, or may reasonably be considered to be, defamatory, libellous, hateful, racially or religiously biased or offensive, of a sexual nature, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
  • for which you were compensated or granted any consideration;
  • that includes any information that references other websites, addresses, email addresses; contact information or phone numbers;
  • that contains any computer viruses, worms or other potentially damaging computer programs or files.
  • You agree to compensate and hold us (and our officers, directors, agents, subsidiaries, joint ventures, employees and third party service providers, including, but not limited to, Bizarre Voice, Inc) harmless from all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorney's fees, arising out of a breach of your representations and warranties set out above or your violation of any law or the rights of a third party.

How we may use any content you submit

For any content that you submit, you grant us a perpetual, irrevocable, royalty-free, transferable right and licence to use, reproduce, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technologies throughout the world (whether in whole or in part, and whether cropped, adapted, altered or otherwise manipulated) without compensation to you.

All content that you submit may be used at our sole discretion. We reserve the right to change, condense or delete (without notice) any content on our Website that we deem, in our sole discretion, to violate the content guidelines or any other provisions of these User Content Terms of Use. We do not guarantee that you will have any recourse through us to edit or delete any content you have submitted. Ratings and written comments are generally posted within 2-4 business days from submission. However, we reserve the right to remove or to refuse to post any submission for any reason.

You acknowledge that you are responsible for the content of your submission. None of the content that you submit shall be subject to any obligation of confidence on our part, our agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.


How we may use your details

By submitting your email address in connection with your rating and review or your stories, you agree that we, and any third party service providers, may use your email address to contact you about the status of your review and for other administrative purposes.

We may be required to disclose and shall disclose your identity to any third party who is claiming that any material posted or uploaded by you to our Website constitutes a violation of their intellectual property rights or of their right to privacy.


Checkout Assistant Service

When you use our online stores, such as [www.hsamuel.co.uk], details of any products that you seek to purchase and your email address may be collected as you fill in the Checkout form. If you do not complete your purchase we may contact you using these details to offer our assistance (in case, for instance, you were experiencing technical difficulties) and allow you to finalise your purchase.

You can choose to stop receiving our Checkout Assistance emails at any time by following the link at the bottom of each assistance email.

Terms & Conditions for Buying Goods OnlineWelcome to the H.Samuel online service. Please read these Terms & Conditions for Buying Goods Online before placing an order. By placing an order using this service you are accepting these Terms & Conditions for Buying Goods Online. These Terms & Conditions for Buying Goods Online only apply to goods purchased online using this Website.


Definitions & general considerations

"We" and "us"
means Signet Trading Limited, a company incorporated and registered in England and Wales with company number 3768979 and registered address Hunters Road, Hockley, Birimgham, B19 1DS. H. Samuel is a trading name of Signet Trading Limited.
"Website"
means the website at www.hsamuel.co.uk.
"You"
means the person using the Website to purchase any of our goods online.
"Working days"
means all days other than Saturdays, Sundays and English statutory and public holidays.

By using the Website to buy goods online, you confirm that you are at least 18 years old, or, if you are under 18, that you are placing an order on this Website with the consent of your parent or guardian. We do not sell goods to children online, but we do sell children's goods for purchase by people over 18.

Please note that only residents of the United Kingdom may use the Website to purchase Goods.


Process for online orders and cancellations

Ordering process and contract information

Please see our Ordering Online Is Easy guide for instructions about how to place an order.

By completing and submitting an electronic order, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract.

Certain steps must be followed for a binding contract to be formed between us, which are described below. After you have placed your order:

we will send you, as soon as possible, an email to acknowledge your order. It will confirm which goods you have ordered. This email is not an order acceptance from us and at this stage no contract is formed between us;

when we dispatch your goods from the warehouse, we will send you a confirmation email ("Dispatch Email"). This email constitutes a formal acceptance of your order by us. This also means that a binding contract between us is formed and you and we are obliged to fulfil our obligations under that binding contract.

Important note regarding Personalised Items: The above order process does not apply in relation to your orders for Personalised Items. We will acknowledge your order as described in step 1 above, however the following order process shall apply:

Payment will be processed and taken when the order is placed with us. This is not an order confirmation or order acceptance from us.

Your order will go into production shortly after the order is placed and payment is processed.

Once your order is ready for dispatch from our warehouse, we will send you a dispatch confirmation email. This email constitutes a formal acceptance of your order by us. This also means that a contract between us is agreed and we are obliged to fulfill our obligations under this contract.

Please note that orders (whether for Personalised Items or other items) will only be dispatched once we have authorisation from your payment card issuer. We will aim to inform you as soon as possible if there is an issue with the payment authorisation process or with any validation checks for your order. We will not accept your order if payment is not authorised. Where there are issues with the authorisation process or validation checks, your delivery may be delayed as a result.

We do not have to accept your order, and in particular, we will not accept your order if:

  • we do not have the goods in stock/the goods in stock appear to be damaged;
  • your payment is not authorised;
  • there is an error on our Website regarding the price or other details of the goods;
  • you have cancelled your order in accordance with the instructions below
  • We will be in contact with you as soon as practicable (by email or by phone) in each of the above circumstances to discuss your options. We reserve the right to refuse any order.

Please note that some Personalised Items will be sent direct from a third party supplier. If gift wrapping is selected, then gift wrapping for Personalised Items may differ to any non Personalised Items may differ to any non Personalised Item(s) that are in your basket.


Changing delivery address prior to dispatch

Please note the delivery address used when placing an order cannot be changed prior to dispatch. The delivery address can only be changed by contacting the courier once the goods have been dispatched and you have received your tracking number.

Please note that it is not possible to change the delivery address where you have purchased goods under a credit agreement through Interest Free Credit, Clearpay or via PayPal.


Cancelling an order before dispatch

Unfortunately, we’re unable to cancel orders prior to dispatch. Therefore, if you change your mind after placing an order, you will need to wait until the goods have been delivered before returning them to us. Details on how to return goods can be found in the “Returning goods after dispatch” section below.


Returning goods after dispatch

Cooling off period

When you order from us online, you are entitled to a cooling off period after dispatch of your goods. During this cooling-off period, you can return your goods without any charge. Our cooling off period is 30 days (from delivery of the goods to you) which includes any statutory cooling off period.

This period starts the day the contract is agreed and becomes binding (i.e. you receive a Dispatch Email from us) and ends 30 days after the day following delivery of the goods.

Unless we are at fault (for example where you have received faulty items, or items which are not as described), certain items are excluded from the cooling off period guarantee: these include Personalised Items, as well as pierced items where their packaging has been opened (please also see our dedicated Personalised Items order section below).

Please see https://www.hsamuel.co.uk/returns/ for further details on how to return goods by post.


Faulty Goods

If you do receive faulty goods, please follow one of the procedures outlined on the How To Return Items page.


Returning a gift

Cash refunds for gifts can only be made to the payment card used to purchase the goods. So if you buy a gift online, the recipient will not be able to get a cash refund if they want to return the goods but we will exchange the unwanted gift for Gift Cards to the value of the gift, provided the goods are taken at any H.Samuel store within the Cooling off period.


Returning goods

Please refer to our Returns & Exchanges page for details of how and where to return goods.

If you wish to return goods you have a duty to keep them in your possession and to take reasonable care of them until you return them. Please telephone us * if you would like to return your goods and we will send you pre-paid labels so that you can return them free of charge. Goods must be returned in their original condition, including immediate packaging, within the cooling off period.

*Calls are charged at local rate and may be recorded. Our lines are open 9am-5.30pm Monday to Friday and 9am-1pm on Saturday.

We accept refunds or exchanges of pierced items provided they are returned in their original (unopened) packaging. If you would like to return your pierced items please ensure the plastic bag containing your order remains sealed. If the items have been removed from the bag or if the bag has been tampered with, we cannot refund or exchange the item due to hygiene reasons.

Our returns policy does not affect your statutory rights. For further information on your statutory rights look at www.consumerdirect.gov.uk.


Personalised Item orders

When you order a Personalised Item from our website, we will create a specific and potentially unique item designed around your own specific requirements.

You may change your mind and notify us that you wish to cancel your order for Personalised Item at any time before you receive our email confirming dispatch of your order for Personalised Items (see Ordering process and contract formation above).

Once you have received our dispatch confirmation email, a binding agreement will be formed and you will no longer have the ability to cancel your order. If however your item is faulty, not as described or does not match the specifications contained in your order, please refer to our Returns & exchanges section.


Delivery information

Free Standard delivery applies only to orders of £49 or more (including VAT at the UK rate); free Next Day delivery applies only to orders of £500 or more (including VAT at the UK rate) placed on the H.Samuel Website.

  • To qualify for FREE delivery, the total amount of the goods (including gift options and engraving service) purchased after any discount voucher is applied, must be £49 (Standard) or £500 (Next Day).
  • Goods ordered must come to the applicable total before any packing charges are added.
  • We reserve the right to change or discontinue free delivery at any time.
  • We can deliver to anywhere in the UK (including Northern Ireland). Unfortunately, we cannot deliver online orders to stores or addresses in the Channel Islands or Eire, but you can find stores in these areas.
  • If you cancel part of an order, the postage and packaging is recalculated according to the postage rates mentioned above. This may affect your delivery charge payments. For example, if you order £60 worth of goods, then cancel a £15 item, your order total will drop below £49, and you will no longer qualify for FREE delivery.

When will I receive my goods? We will send you a Dispatch Email as soon as your goods has been dispatched. If you chose Standard Delivery: you should receive your goods within 2 - 5 days (excluding Sundays).

If you chose Next Day Delivery: you will receive your goods the next working day after dispatch. If you order after 2pm on a Thursday, your goods will be dispatched on Friday, and should be delivered on the next working day (Monday). If you order after 2pm on a Friday your goods will not be dispatched until the following Monday, and should be delivered on Tuesday.

We will make every effort to deliver your goods in accordance with the timescales indicated in our Delivery information page. We will not be liable for delays in delivering your goods where such delay is due to reasons outside of our control.

Please note that you will need someone to sign and accept delivery of Next Day deliveries.


Product availability

Our Website only shows goods available for purchase in the UK (including Northern Ireland). We are unfortunately unable to dispatch goods to addresses outside the UK or in the Channel Islands. However, we do have H.Samuel stores in Jersey and Guernsey.

If the goods you have ordered are unavailable, you will receive an email notification or call from us to confirm this.

For more details on our delivery options see the Delivery information page.

Some goods indicated on our website as such, are not available to buy online, but are available to buy at your local H.Samuel store.


eCatalogues

Please note that prices, offers and competitions mentioned in our eCatalogues are only valid until the date shown on the last page of each catalogue. We cannot guarantee our ability to honour the prices shown in the eCatalogue(s) if you order after the stated date, however the current price for any goods will always be shown on the goods' detail page on the Website.


Our Liability

While we make every effort to ensure our Website is as accurate, current, complete or error free as possible, unless we are at fault we are not liable for any inaccuracies or errors which are beyond our reasonable control. In particular, we cannot guarantee that colours in our images will be rendered correctly on different computer monitors. The product dimensions supplied are intended to give an approximate indication of the size of individual products. Products shown may not be actual size. If you have any doubts about the colour, size or any other specification of the goods you wish to order, we recommend you Contact Us prior to placing an order on the Website.

We will not be responsible to you or any third party for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any indirect or consequential loss in connection with your use of the Website.

We remain liable however for:

  • loss, damage, death or personal injury resulting from our negligence;
  • fraud or fraudulent misrepresentations;
  • any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982;
  • defective products under the Consumer Protection Act 1987; or
  • any other matter for which it would be illegal or unlawful for us to exclude or attempt to exclude our liability.

Changes to Terms & Conditions for Buying Goods OnlineWe reserve the right to change these Terms & Conditions for Buying Goods Online from time to time. If this happens, we will post the new Terms & Conditions for Buying Goods Online on the website. If you do not wish your purchase(s) to be governed by the revised Terms & Conditions for Buying Goods Online, you must not place any further orders.

These Terms & Conditions for Buying Goods Online are governed by the law of England and you and we agree to use the English courts if there is any dispute between us.

If any part of these Terms & Conditions for Buying Goods Online is found to be invalid by law, the rest of them remain valid and enforceable.

Company Information

Signet Trading Limited
Hunters Road
Hockley
Birimgham
B19 1DS
Registered in England under no. 3768979.

VAT Registration no. 233 000 924 Signet Trading Limited is part of the Signet Group, which is a non-voting member of the World Diamond Council Signet Group's current Statement of Principles and Policies relating to suppliers, HR, social, ethical and environmental issues can be found at www.signetjewelers.com.

Contact Us

If you have any questions relating to this website, please contact us:
Email: customer.services@hsamuel.co.uk
Telephone: 0800 458 1065
Write to: Customer Services Department, H.Samuel, Hunters Road, Hockley, Birmingham B19 1DS