How to pay
We can accept credit and debit payments on the following cards, if issued in the UK:
- Visa Debit
- Visa Electron
- American Express
- One4all gift card
Our stores also accept High Street vouchers and Edge cards. Unfortunately Edge cards can not be accepted in Channel Island or Isle of Man stores.
Your card will be debited when we dispatch your order to your selected address, or to your local store.
If you are picking up your order from a local store, you will need to go in person, and take with you the payment card you used to pay online as well as your order number. These requirements are for your peace of mind, as they allow us to ensure your details are completely secure.
Check out with PayPal
Pay securely and easily with PayPal, you can select this option when you reach the checkout. You will be redirected to the PayPal website to complete your payment. After successful payment your order will be processed and you will be taken back to the order complete page.
Whilst PayPal orders can be shipped to an address that is different from the billing address, the alternative shipping address you'd like to use must already be saved and set as your preferred shipping address in your PayPal account before you complete your purchase. This is because, unfortunately, we cannot change the shipping address once the order has been placed.
Paypal Credit - Interest Free Credit
PayPal Credit is quick and easy to apply for and the great thing is, every time you spend over £99 in one transaction, you'll automatically get 4 months Interest Free Credit.
Just spend £99 or more and you'll be offered to spread the payments interest-free for up to 4 months. As long as you meet the minimum required payments each month, it's up to you how much you spread your payments during the 4 month Interest Free period. Any remaining balance due after the 4-month promotional period will be charged at your standard variable rate. If you fail to make minimum repayments on time or in certain other circumstances, PayPal may remove your offer. Please see the Credit Agreement for more details.
Finance provided by PayPal Credit, Terms and Conditions apply. Credit subject to status. UK residents only. PayPal Credit is a trading name of PayPal UK Ltd, Whittaker House, Whittaker Avenue, Richmond-Upon-Thames, Surrey, United Kingdom, TW9 1EH.
Signet Trading Limited, trading as H.Samuel acts as a credit intermediary and offers finance from a restricted range of finance providers.
Registered office Hunters Rd, Hockley, Birmingham B19 1DS. Registered in England and Wales. Registered number 03768979. Authorised and regulated by the Financial Conduct Authority.
The Representative Example below shows the typical costs of using a PayPal Credit limit after the 4 months 0% interest free period has ended.
|Assumed Credit Limit £1,200|
|Purchase rate 23.9% p.a. (variable)|
|Representative 23.9% APR (variable)|
What is Clearpay?
Clearpay is a payment service that lends customers a fixed amount of credit to make purchases instantly and then pay for them in 4 automatic instalments, made every 2 weeks, without any interest (late fees apply). Please use Clearpay responsibly.
The service is provided by Clearpay Finance Ltd. Clearpay Plans are not regulated by the Financial Conduct Authority.
How do I use Clearpay?
Clearpay can be used online and instore. To transact online, just shop on Merchant Site and check out as normal. At checkout, choose the Clearpay payment method. You will be directed to the Clearpay website to register and provide payment details (Visa, Mastercard or Amex).
If you’ve used Clearpay before, just log in to your Clearpay account. Then complete your order!
To use Clearpay instore, simply download the Clearpay mobile app, set up the Clearpay Card, and use the Clearpay Card with Apple Pay or Google Pay to make a contactless payment at check out. You will repay us the amount in 4 instalments.
Where can I use Clearpay?
Take a look at the Clearpay Shop Directory to check out our amazing partners where you can use Clearpay.
Who can use Clearpay?
Clearpay is only available to permanent UK residents aged 18+ (excluding Channel Islands) with a UK billing address.
Customers with international billing addresses will not be able to use Clearpay or create a Clearpay account.
Other eligibility criteria apply. See Clearpay Terms of Service for further details.
How does the Clearpay payment schedule work?
Clearpay will split the total value of your order into 4 instalments payable every fortnight. When transacting online the exact amounts and dates will be displayed for you to agree to before you confirm your purchase. For instore purchases you will receive your payment summary once you have successfully transacted.
If you would like to make additional unscheduled payments before they are due, you may log into your Clearpay account to make your payments early. Clearpay will then adjust the amount owed accordingly.
You can log in to your Clearpay account anytime to view your payment schedule or make a payment before the next due date.
What if I can't pay a Clearpay instalment?
If you cannot make a payment, please contact Clearpay here.
As soon as you miss a payment, Clearpay will immediately stop you from making any further purchases with Clearpay.
Clearpay will give you until 11pm on the following day to make your repayment and then you will incur a late fee if you are still not able to make the payment by then. This will be an initial £6 and a further fee of £6 if the missed payment is not made within 7 days. If your order is less than £24, the total late fee will be £6. If your order is £24 or over, total late fees will not exceed 25% of the total order or £24, whichever is less.
Clearpay debt may be passed to a debt collection agency and this may affect your ability to use Clearpay in future. We encourage you to use Clearpay responsibly. Please see Clearpay Terms of Service for further details.
When will my items be delivered if I use Clearpay?
Clearpay orders are delivered within our standard delivery timeframes like any order from Merchant Site.
Is there a limit to how much I can spend on a single Clearpay transaction?
Yes, your order value including shipping must be between Merchant Minimum Order and £1000 to use Clearpay. Your maximum order value may be lower depending on factors such as being a new customer or your payment history.
How do I return or exchange an item purchased with Clearpay?
Clearpay purchases follow the retailer's standard return policy for both instore and online transactions. Check with the retailer’s return policy to make sure your purchase is eligible for return.
Please note, refunds for Clearpay purchases will be refunded from Merchant Site to Clearpay. We cannot provide an exchange or cash refund.
When the refund is processed, any upcoming payments you have to Clearpay will be cancelled and any payments you have already made will be refunded back to the card you paid with. Please note that until the merchant has confirmed the receipt of any return goods, you will be liable to continue to make your payments to Clearpay.
You can view the details by logging in to your Clearpay account. For more information on refunds, please visit Clearpay’s FAQ page.