Cancelling An Order Before Despatch

Unfortunately, we’re unable to cancel orders prior to their despatch but this doesn’t affect your statutory rights. Therefore, if you change your mind after placing an order, you will need to wait until the goods have been delivered before returning them to us. Details on how to return goods can be found in the “Returning goods after despatch” section below.

Right To Cancel

Cooling off Period

When you order from us online, you are entitled to a cooling off period, you can return your goods without any charge. Our cooling-off period is 30 days (from delivery of the goods to you) which includes any statutory cooling off period.

The period starts the day the contract is agreed and becomes binding (i.e. you receive a Despatch Email from us) and ends 30days after the day following delivery of the goods.

Unless we are at fault (for example where you have received faulty items, or items which are not as described), certain items are excluded from the cooling off period guarantee: these include Personalised Items, as well as pierced items where their packaging has been opened (please also see our dedicated Personalised Items order section below).

Please see for further details on how to return goods by post.


Please note that your right to cancel does not apply to orders for pierced jewellery where packaging has been opened, personalised jewellery, gifts or engraved items.

When you order Personalised Jewellery from our website, we will create or customise a specific and potentially unique piece of jewellery designed around your own specific requirements.

You may change your mind and notify us that you wish to cancel your order for Personalised Jewellery at any time before you receive our email that confirms acceptance of your order for Personalised Jewellery. Please note that this is a different email from the one that we send to confirm that we have received your order.

Once you have received our order acceptance email, a binding agreement will be formed and you will no longer have the ability to cancel your order.

Exercising Your Right To Cancel

If you wish to exercise your right to cancel you will need to wait until the goods have been delivered before returning them to us. Details on how to return goods both in store and by post can be found here.