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Watch Care & Repair

Welcome to H.Samuel's trusted watch repair services page, designed to provide top-quality care for your timepieces.

Watch Repair Services

Whether your watch requires a battery replacement, maintenance, or intricate repairs, our skilled technicians are here to help. For personalized assistance, visit your nearest H.Samuel store, contact our dedicated customer services team, or take advantage of our convenient live advice online feature.

Rest assured that your watch will be handled with the utmost care and expertise, ensuring its accurate timekeeping and longevity. Trust H.Samuel for all your watch repair needs.

All our repairs are guaranteed for 12 months as part of Our Sparkle Service Promise. Your statutory rights are not affected, and it applies from the time you collect your repaired item from us.

Battery and Reseal

We will replace your battery with a new one and then reseal your watch to maintain its original water resistancy.

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Strap and Bracelet Replacement

Over time, watch bracelets, clasps and straps can experience wear and tear. Our expert craftsman can repair and replace worn and broken parts and you can once again wear your watch with confidence.

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Component Replacement

Parts of your watch can become scratched or damaged and we can replace individual items to restore it. This includes parts of the movement itself, the glass, pushers, dial, case and complete bracelet replacement if required.

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Servicing - Quartz & Mechanical

This is a highly complex and technical process which requires time and precision to ensure your watch is serviced correctly. We can service automatic, mechanical and quartz watches across many brands including accreditation for many Swiss watch brands.

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 Strap and Bracelet Adjustment

We provide an adjustment service on all our watches. Simply take your watch to your nearest store with proof of purchase and our fully trained store associates will be happy to advise how best to adjust your watch to fit your wrist, either while you wait or via our accredited workshops.
We also provide a chargeable adjustment service for selected watch brands purchased elsewhere.

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The Highest Standards in Precision, Skills and Expertise

Our fully trained watch experts can help with everything from a simple battery replacement to a full service on a mechanical or automatic watch.

All our watch experts are trained by the Watchmakers of Switzerland Training and Educational Program (WOSTEP), so you can be sure it’s in safe hands with our watch repairs carried out using genuine manufacturer-supplied parts.

Book An In-Store Appointment

Visit a H.Samuel store where our friendly team is always happy to help you with any of your queries, from guidance on caring for your jewellery to providing professional jewellery repair services, we're here for you!