H.SAMUEL FAQs

H.Samuel has been providing quality jewellery at affordable prices for over 150 years. If you’re looking for more information about our products or services, our frequently asked questions have all the answers you need. If your question isn’t answered below, then please visit our customer services page and reach out to one of our jewellery experts directly.

Q: Who owns H.Samuel?

A: The H.Samuel story began in 1862 when Harriet Samuel took over her father-in-law's clock-making business in Liverpool. Harriet renamed the business H.Samuel, moved the business to Manchester's Market Street where she ran the company as a mail-order business. Today, the brand is owned by Signet Jewelers Group and has over 200 stores across the UK.

Q: When will H.Samuel reopen?

A: We are happy to say that our stores are now open. Whether you are looking to purchase a gift for a loved one or something special for yourself, you can find everything you need at your local store. All our in-store services have recommenced also – head into your local store today.

Q: Where is my nearest H.Samuel?

A: To find the nearest store to you, our handy store locator is here to help. With over 200 stores across the UK, you’re never too far away from H.Samuel. If you’re not able to pop into store, you can find our entire range online. Shop with H.Samuel today.

Q: What time does H.Samuel open?

A: H.Samuel opening hours vary by location however, our stores usually open between 08:30 and 09:00 during weekdays, and at around 10:30 on Sunday. To find out the opening time of your nearest H.Samuel, use our store locator tool or get in touch with one of our customer service team members.

Q: What time does H.Samuel close?

A: Most H.Samuel stores usually close between 17:00 and 17:30 during Monday to Saturday, with a slightly earlier closing time of 16:30 on Sundays. To find out the closing time of your nearest H.Samuel, check out our store locator tool or get in touch with one of our customer service team members.

Q: Who does H.Samuel use for delivery?

A: Our express delivery service is facilitated by our partner DX delivery. For non-express delivery, all items are delivered via Royal Mail*. To find out more about H.Samuel deliveries, visit our delivery information page now.

*Our delivery partners may utilise other third-party partners to complete the delivery however, rest assured that your item is safely and securely packaged by our expert team.

Q: How long do H.Samuel take to deliver?

A: Standard delivery is currently free on all orders to any address in the UK. Orders placed Monday to Thursday should arrive within 6 days. Orders placed on Friday or at the weekend should arrive within 7 days. Order before 6pm Sunday to Friday for Next Day Delivery on selected orders.

Q: What does H.Samuel gift wrap look like?

A: Our stunning, branded gift packaging is available for just £3; the perfect way to treat friends or family. Our gift packaging is only charged once per order, meaning if you order multiple items, they will all come beautifully packed at just £3. To find out more about our gift-wrapping service, head over to the gift options page of our customer services hub.

Q: Does H.Samuel offer interest-free credit?

A: Spread the cost of your new watch or jewellery purchase with interest-free credit from H.Samuel. Explore our credit and payments page if you require more information about our 0% credit provider including terms, conditions, exceptions, and exclusions.

OTHER QUERIES OR QUESTIONS

If you have found that your question hasn't been answered above or you'd like some extra information, please visit our Customer Services page to submit an online enquiry. Alternatively, you can contact us via phone on 0800 458 1066* (option 1).

If you need assistance you can contact us via:

Email: customer.services@hsamuel.co.uk

Twitter: @HSamuelhelpers

Phone: 0800 458 1065