Customer services

Delivery Information

Dear Customer,

As the Covid-19 situation develops the health of our customers and employees is our top priority and respecting social distancing may result in a drop in our packing capacity.

Due to our stores being temporarily closed we are not offering a click and collect service. Next day delivery can now take up to 2-3days for delivery.

Rest assured we are doing everything to make sure you get your order as quickly as we can.

Thank you for your continued trust in H. Samuel.

EXPECTED DELIVERY TIMES

At H.Samuel we do everything we can to ensure that your order arrives when you expect it to. You will be provided with expected delivery dates for your order in checkout.

Standard Delivery takes 3-6 days excluding Sundays. Below is a guideline to the lead times for express delivery.

Below is a guideline to the lead times for express delivery.

Orders placed Express
(8am-6pm)
Before 3pm Monday to Friday Next day (May take 2-3 days)
After 3pm Monday to Thursday 2 days (May take 2-3 days)
After 3pm on Friday to Sunday Tuesday (May take 2-3 days)

Please note: Delivery times are extended over public holidays. Over public holidays, please refer to the expected delivery dates provided in checkout. Delivery times for items ordered during busy periods could take up to 2 days longer than usual.

DELIVERY OPTIONS

At H.Samuel we offer a range of delivery options to suit your availability.

STANDARD DELIVERY - £2.95

Standard delivery costs £2.95 for orders under £49. We offer free standard delivery on orders over £49 to any address in the UK (excluding addresses in Eire or the Channel Islands). Standard delivery orders will not need to be signed for.

Orders placed Monday to Thursday should arrive in 3 - 6 days (excluding Sundays). Orders placed on Friday or at the weekend should arrive within 3 - 6 days (excluding Sundays).

You will be provided with estimated delivery dates for your order in checkout.

EXPRESS DELIVERY - £4.95

Express delivery is a next day service for selected orders placed before 3pm Monday to Friday. Selected orders placed after 3pm Monday to Thursday should arrive in 2 days. Selected orders placed between 3pm Friday and 3pm Sunday, will arrive on the following Monday. Delivery usually takes place between 8am and 6pm. Orders for express delivery will need to be signed for.

You can have your order delivered by Express delivery to any address in the UK. Unfortunately we do not deliver to addresses in Eire or the Channel Islands. Your order will be delivered by DX or Royal Mail and will need to be signed for. Our Express service delivers on Saturdays.

Express delivery costs £4.95 for orders up to the value of £499.99. Express delivery is free on orders of £500 or more.

You will be provided with estimated delivery dates for your order in checkout.

Please note: Delivery times are extended over public holidays. Over public holidays, please refer to the expected delivery dates provided in checkout. Delivery times for items ordered during busy periods could take up to 2 days longer than usual.

ENGRAVED AND PERSONALISED ITEMS

If you choose to have your order engraved, it can take between 3 to 8 working days to be despatched dependant on your chosen delivery method. In most cases it won't take this long but please do add an extra 8 working days to the expected delivery lead times shown above to avoid disappointment.

For personalised jewellery orders, it can take between 14 to 17 working days to be despatched.

For Personalised Gift items the lead time is quoted per product. The delivery date will depend on the delivery method chosen but the expected delivery date will be stated in the basket.