Customer services

Shopping at H.Samuel

How to pay

We can accept credit and debit payments on the following cards, if issued in the UK:

  • Maestro
  • MasterCard
  • Visa
  • Visa Debit
  • Visa Electron
  • Solo
  • American Express
  • One4all gift card

Our stores also accept High Street vouchers and Edge cards. Unfortunately Edge cards can not be accepted in Channel Island or Isle of Man stores.

Your card will be debited when we despatch your order to your selected address, or to your local store.

If you are picking up your order from a local store, you will need to go in person, and take with you the payment card you used to pay online as well as your order number. These requirements are for your peace of mind, as they allow us to ensure your details are completely secure.

Check out with PayPal

Pay securely and easily with PayPal, you can select this option when you reach the checkout. You will be redirected to the PayPal website to complete your payment. After successful payment your order will be processed and you will be taken back to the order complete page.

Verified by Visa / MasterCard SecureCodeOur online transactions are Verified by Visa to give you extra peace of mind. When you reach the payment page, you will be given the option of signing up to Verified by VISA to make sure that using your card online is safe, simple and convenient.

It is a new service that allows you to protect your card with a password. You can sign up using your existing card and use this with each H.Samuel transaction, but you can choose not to use it at all.

Please note orders will only be despatched once we have authorisation from your payment card issuer. We will not be liable for delay or non-delivery that arises as a result of authorisation problems.

Modern Slavery Act Statement

Paypal Credit - Interest Free Credit

PayPal Credit is quick and easy to apply for and the great thing is, every time you spend over £99 in one transaction, you'll automatically get 4 months Interest Free Credit.

Just spend between £99 and £299 and you'll be offered to spread the payments interest-free for up to 4 months. As long as you meet the minimum required payments each month, it's up to you how much you spread your payments during the 4 month Interest Free period. You can also choose to pay for your purchase over a longer period at PayPal's standard interest rate of 21.9% APR.

Finance provided by PayPal Credit, Terms and Conditions apply. Credit subject to status. UK residents only. PayPal Credit is a trading name of PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal L-2449, Luxembourg.

Signet Trading Limited, trading as H.Samuel acts as a credit intermediary and offers finance from a restricted range of finance providers.

Registered office Hunters Rd, Hockley, Birmingham B19 1DS. Registered in England and Wales. Registered number 03768979. Authorised and regulated by the Financial Conduct Authority.

The Representative Example below shows the typical costs of using a PayPal Credit limit after the 4 months 0% interest free period has ended.

Representative Example
Purchase rate 21.9% p.a. (variable)
Representative 21.9% APR (variable)
Assumed Credit Limit £1,200

Modern Slavery Act Statement

Clearpay Credit - Interest Free Over 4 Instalments

Clearpay allows you to pay for your purchase over 4 instalments due every 2 weeks, in accordance with the relevant Payment Schedule.

Just spend between £40 and £1000 and you'll be offered the chance to spread the payments interest-free across 4 instalments

All orders are subject to Clearpay's approval - for example, if you have any overdue payments, Clearpay will not be available to you.

As part of Clearpay's approval process, they may conduct a pre-authorisation on your nominated card, up to an amount of your first instalment.

You can make repayments to Clearpay any time BEFORE the due date. Otherwise, Clearpay will automatically process payments on the scheduled dates from your card. If a payment is not processed on or before the due date, late fees will apply ("Late Fees"). An initial £6 late fee will be payable for the costs Clearpay incur as a result of your late payment, and a further £6 if a payment remains unpaid 7 days after the due date.

For each order below £24, a maximum of one £6 late fee may be applied per order. For each order of £24 or above, the total of the late fees that may be applied are capped at 25% of the Original Order Value or £36, whichever is less. Clearpay late Fees represent the costs Clearpay will incur as a result of your failure to make payment when due, but Clearpay limit these fees as a concession to you.

If you would like to know more about Clearpay, visit the Clearpay website for a comprehensive list of FAQs.