This policy meets the demands and needs of those who wish to insure their watches against breakdown, accidental damage and theft with force or break in, or insure their jewellery and other items against accidental damage and theft with force or break in. Please refer to the terms and conditions for a full list of exclusions, restrictions and the complaints procedure. Key details of your policy can be found in the Insurance Product Information Document (IPID), see more details of the warranties policy here.


Q: I already have home insurance, doesn't that cover me?

A: Your home insurance may not cover accidental damage and may charge you an excess and/or increase your premium if you make a claim (please check your cover). With Platinum Care, a one off payment will ensure your item will be repaired or replaced with no additional charges or no excess to pay for a valid claim.

Q: How do I make a claim?

A: Visit your nearest store with this leaflet, your item (unless stolen) and your till receipt(s) for both your policy and item, and, in the event of theft, your crime reference number and one of our professional staff members will be pleased to help you.

Q: When does my cover start and end?

A: The policy period begins for policies sold in store on the date of purchase and for policies sold online on the date of delivery of your product. The policy continues for 2, 3 or 5 years, depending on the policy purchased (unless ended in accordance with these terms and conditions).

The duration of cover will be confirmed on your receipt or your certificate of insurance. If you cancel within the 30 day cooling off period you will receive a full refund. If we replace your product, your policy will end immediately and no premium will be refunded.

Q: How do I cancel??

A: To cancel your policy during the first 30 days, if it was purchased in store, please return to a store with your documentation and receipt. In all other cases to cancel your policy, please write to us at Domestic & General Insurance PLC, Leicester House, 17 Leicester Street, Bedworth, Warwickshire CV12 8JP, United Kingdom. For policies purchased in store you will need to send in your documentation.

Q: When will my items be delivered if I use Clearpay?

A: Clearpay orders are delivered as per our standard delivery time frame after you complete your order online.

Domestic & General Insurance PLC is covered by the Financial Services Compensation Scheme. You may be entitled to compensation under the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Our obligations are covered for 90% of any claim with no upper limit.

H.Samual Premium Care is provided by Domestic & General Insurance PLC. Registered office: Swan Court, 11 Worple Road, Wimbledon, London SW19 4JS. Registered in England and Wales. Company No. 485850.

Domestic & General Insurance PLC is an insurance undertaking, not an intermediary. We are the underwriter of the insurance and do not provide a personal recommendation or advice.

Domestic & General Insurance PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Signet Trading Limited. Registered in England & Wales. Company No. 03768979. Registered Office: Imperial Place 3, Maxwell Road, Borehamwood WD6 1JN. Signet Trading Limited trading as H.Samuel.