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Watches: Care & Repair Advice

Book An In-Store Appointment

At H.Samuel, we have teams in-store that are on hand to assist you with professional, trustworthy advice on caring for your precious timepiece, as well as providing high quality watch repair services. To speak to a member of our lovely team, click here to arrange an in-store appointment near you.

Watch cleaning

A watch is not just an accessory, they are often an investment and a precious possession to many. Therefore, it is important to take quality care and consideration when cleaning your timepiece, to ensure you avoid any risk of damage and are able to enjoy it for a lifetime!

Different cleaning methods apply depending on the material type, therefore when it comes to cleaning your watch you must determine the material that it is made from and also consider the water-resistance of your model, as watches with a lower water-resistance (under 50m) should have a stricter cleaning process.

Watch cleaning guide:

  1. Firstly, wipe down your watch with a soft cloth to remove any traces of dirt or dust, preferably use a microfiber cloth as they are softer and more delicate
  2. Use lukewarm water to clean your watch, avoid hot water as this can cause the metal to expand or contract and cold water is not ideal as this can cause damage to your watch
  3. Soak your watch bracelet in the lukewarm water with soap for a few seconds and then gently remove any dirt using a soft toothbrush
  4. Remove any further soap residue with a clean damp cloth as any residue left on the watch can cause it to tarnish and look dull
  5. The final step is to gently pat the watch dry with a soft cloth

Watch Repair

Give your timeless classic or trendy timepiece a refresh with our in-store watch repairs services.

What watch repair services do we offer?

  • Replace broken or worn straps
  • Adjust bracelet straps to the perfect size
  • Repair bracelet clasps
  • General servicing
  • Test water resistances (if applicable)
  • Batteries and watch strap fitting in-store from our extensive selections. Batteries can also be fitted for water resistance watches, subject to longer waiting time

How long will a watch repair take & how much will it cost?

Most standard repairs are available for collection with 2-3 weeks, however slightly more complicated repairs may take longer. Our staff will be able to advise on a timeframe once they have seen the repair work required. The cost depends on the watch type and the work being carried out; our team can provide you with a free price estimate for your specific repair.

All our repairs are guaranteed for 12 months as part of Our Sparkle Service Promise. Your statutory rights are not affected, and it applies from the time you collect your repaired item from us.

FREE Watch Adjustment

We want you to be 100% happy with the watch you purchase from us, therefore we offer FREE watch adjustment at all our H.Samuel stores across the UK. Simply take your watch to your nearest store with proof of purchase and our fully trained sales associates will be happy to adjust your watch strap to perfectly fit your wrist for free of charge.

Free adjustment is limited to one per watch purchase, any additional adjustments will be chargeable.

Click Here: to find your nearest store.

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