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Our Lifetime Care Promise
Enjoy Peace of Mind With Our Lifetime Care Promise
We want you to enjoy your jewellery or watch for many years, which is why our Lifetime Care Promise begins from the moment of purchase.
What is a Lifetime Care Promise?
With proof of purchase, the Lifetime Care Promise includes the following FREE in-store services on eligible jewellery or watches bought from H. Samuel:
Lifetime Care Promise FAQ
What is included in the Lifetime Care Promise?
All plain and most stone set jewellery made of the below precious metals is eligible for the Lifetime Care Promise:
- Gold (Yellow, White and Rose) in 9ct, 14ct, and 18ct
- Silver (Argentinium and Sterling)
- Platinum
- Palladium
Gemstones sold by H.Samuel eligible for Lifetime Care Promise if set in an eligible precious metal:
- Amethyst, Aquamarine, Cubic Zirconia, Citrine, Diamond, Garnet, Moonstone, Morganite, Sapphire, Spinel, Jasper, Peridot, Ruby, Tanzanite, Topaz, Tourmaline, Turquoise, Zircon
Most watch brands.
What is not included in the Lifetime Care Promise?
All watches excluding Smart Watches are eligible for the Lifetime Care Promise. Adding in additional watch links is not included.
Jewellery set with alexandrite, emerald, malachite, opal, or pearl, is not eligible for Lifetime Care Promise (even if the metal is an eligible precious metal), as it cannot be safely cleaned in store due to the delicate nature of these stone types.
Smart Watches are not eligible for Lifetime Care Promise.
Adding in additional links is not included in the Lifetime Care Promise service.
What is the definition of Product Lifetime?
The product lifetime is defined as the period during which the item remains in good condition. Good condition means the item is not broken and/or providing any Lifetime Care Promise service will not cause damage to the item. If the item is broken or at risk of damage, it is not eligible for free services under the Lifetime Care Promise until the damage is resolved. The item would be subject to a chargeable repair to do this.