Customer services


Keep your watch looking as good as new. Have a look at our Watch care Guide to know more.

Watch Repair

Our In-store only watch repair services can give your watch a refresh - whatever its style.

  • Replace broken or worn straps
  • Adjust bracelet straps to the perfect size
  • Repair bracelet clasps
  • General servicing
  • Test water resistance (if applicable)
  • We have an extensive selection of watch straps and batteries that can be fitted in-store. Batteries can also be fitted for water resistant watches, subject to a longer waiting time

All our repairs are guaranteed 12 months. Your statutory rights are not affected.

How long will a repair take?

Most standard repairs will be available for collection within 2-3 weeks, but more complicated repairs may take a little longer. Our staff will be able to give you a timeframe once they've seen the work that needs to be done.

How much will it cost?

This depends on the type of watch and what work is required. Speak to a member of staff about your specific repair, and we will give you a FREE estimate.