Virtual appointments


Whether it’s a quick consultation or an in-depth video session, a one-to-one virtual appointment is the key to an easy and enjoyable shopping experience from the comfort of your own home. But who are the people behind the appointments? Read on to find out...

05 July 2021 Editor - H. Samuel

Sometimes a few tips and pointers can make all the difference when shopping for yourself or someone special. Essentially, bringing our stores to you virtually via a live video link (don’t worry it can be one-way if preferred), the virtual appointments team expertly bring the products to life live from store, so you can shop from your sofa. What more could you ask for?

To embrace the perks of the ultimate in personal shopping simply book a free 30-minute appointment to chat about everything from gifting, styling, and engagement ring advice to just about anything else (with no need to even take your slippers off). It really is as easy as that. Now that’s what we call service.

With shopping for a living on their CV, we couldn't resist picking the brains of H.Samuel’s virtual appointments finest to find out their top tips when guiding a customer to the perfect purchase. The results didn’t disappoint. From shopping new-in jewellery faves and guaranteed-to-love gifts to finding a dazzling diamond, keep reading to meet three experts and how these ultimate personal shoppers can help you.

Backstage pass: Meet the team

Introducing Jade, Sionedd and Rachel. Previously a job that was confined to behind-the-scenes, these girls have now been thrust into the spotlight to share their styling, gifting, and jewellery wisdom with the world. They are now our go-tos when it comes to discovering all the best new-in pieces, planning the perfect proposal, and finding the ultimate can’t-go-wrong gift. Also, they're on the ground every day and see, in real-time, what you’re all buying — who better to get shopping intel from?

Introducing: The Proposal Planner

Buying an engagement ring is very personal and unique to each individual.

Jade Doolan

Planning to pop the question? Meet Diamond Specialist Jade Doolan, or as we like to call her ‘The Proposal Planner’, thanks to her ability to help find your perfect sparkle. When we sat down with Jade, we realised we would happily let her help us find our dream engagement ring – not only can she answer everything on all things sparkly, but she also knows her stuff when it comes to our ethically sourced stones, jewellery aftercare and how to secretly find out your partners ring size. Scroll down to discover the Proposal Planner’s top tips when choosing the perfect engagement ring:

  1. Always set a budget
  2. Know the preferred metal
  3. Choose the diamond shape and quality
  4. Make sure you know the ring finger size

Introducing: The Gifting Guru

If I could receive any gift, I’d choose a locket because you can keep memories within and wear it close to your heart.

Sionedd Dawson

At H.Samuel, you’ll know we’re very passionate about gifting and nobody more than Gifting Specialist, Sionedd Dawson knows why #itfeelsgoodtogift. No matter the occasion – Mother’s Day, Valentine’s Day or just because – it’s important to celebrate your nearest and dearest. From a pocket-size luxury to a thoughtful token, Sionedd is the guru when it comes to shopping for that someone special. After all, it’s the thought that counts and a considerate present will go a long way, maybe with a nice, handwritten note too, says Sionedd. Scroll down for the Gifting Guru’s top tips when choosing the perfect gift:

  1. Think about the recipient and what they’d really love
  2. Do a little detective work and find out what they already own and wear
  3. Share a photo of other jewellery they wear, and we can help you find a thoughtful, complementing piece
  4. Remember it’s all about them (even if you wouldn’t wear it).

Introducing: The Trend Spotter

My favourite trend is definitely layering necklaces, stacking rings and mixing metals. I’m so excited to see everyone wearing these trends over summer!

Rachel Conway

Want to get the Instagram look? Steal your favourite celeb’s style? Then Rachel Conway (otherwise known as The Trend Spotter) is your gal. Having worked for H.Samuel for five years, Trend Specialist Rachel is prized for her ability to predict the season’s must-have pieces. So, naturally, we seized the opportunity to gaze into her crystal ball and get a glimpse of the items poised to hit the big time for summer. From the perfect ring stack to the carefully #curatedear, she’s armed with all the practical know-how you could possibly need for your seasonal jewellery refresh. Scroll down for the Trend Spotter’s tips on the current big jewellery craze – the layered necklace look.

  1. Choose your favourite metal (but don’t be afraid to mix them)
  2. Ace your base – start with a staple necklace that you wear all the time and build from there
  3. Always opt for two or three different chain lengths
  4. Add a pendant to the longest chain to create some interest

Book a virtual appointment at H.Samuel

What are the 4Cs of a diamond? What can I buy my best friend for her birthday? What chain lengths stack best? Book your own virtual appointment at a time that suits you and we will help you find the answers from the comfort of your own home.