Customer Services

Customer services

Delivery & Returns

Delivery to store - free

You can have your order sent to any H.Samuel store in the UK. Unfortunately we cannot deliver to stores in Eire or the Channel Island.

For security purposes, the person who placed the order must collect it from the store and must take along the payment card used to pay for the order, together with the order number. If you ordered a gift for someone else, they cannot collect the order. Your order must be collected from the store within 35 days.

Delivery to store is free on all orders.

Delivery times vary depending on the store you select. You will be provided with estimated delivery dates for stores near you when you select your delivery option in checkout. In general, your order will be ready for collection between 4 and 8 working days. We will email you when your order has been processed. We will email you again when your order has been despatched and will be ready for collection.

Same day click and collect - free

Same day collections are available in the selected stores listed below. Place your order online up until 3pm for same day collections. After 3pm the order will not be available for collection until the following day.

When the order is ready for collection in the store, we will contact you by email. Please do not make the journey to the store until you have received confirmation from us that the order is ready.

You will need to bring confirmation of your order with you when you come to collect it.

  • BRENT CROSS
  • CHESTERFIELD
  • CHESTER
  • BEXLEYHEATH
  • BROMLEY
  • LEICESTER
  • MANCHESTER
  • NEWCASTLE
  • LEEDS WHITE ROSE
  • PETERBOUROUGH
  • PORTSMOUTH
  • SWANSEA
  • THURROCK
  • MEADOWHALL
  • WATFORD
  • EDINBURGH
  • ROMFORD
  • TRAFFORD PARK
  • BRIGHTON
  • BRAEHEAD PARK
  • BLUEWATER
  • READING
  • PETERBOROUGH
  • TAMWORTH
  • GATESHEAD METRO CENTRE
  • CANTERBURY
  • CARDIFF
  • LIVERPOOL ONE
  • WESTFIELD LONDON
  • STRATFORD CITY