Customer services

Delivery Information


At H.Samuel we do everything we can to ensure that your order arrives when you expect it to. You will be provided with expected delivery dates for your order in checkout.

Standard Delivery takes 3-5 days excluding Sundays.

Please note: Delivery times are extended over public holidays. Over public holidays, please refer to the expected delivery dates provided in checkout. Delivery times for items ordered during busy periods could take up to 2 days longer than usual.


At H.Samuel we offer a range of delivery options to suit your availability.


Standard delivery is currently free on ALL orders to any address in the UK (excluding addresses in Eire or the Channel Islands). Standard delivery orders will not need to be signed for.

Orders placed Monday to Thursday should arrive in 3-5 days (excluding Sundays). Orders placed on Friday or at the weekend should arrive within 3-6 days (excluding Sundays).

You will be provided with estimated delivery dates for your order in checkout.


If you choose to have your order engraved, it can take between 3 to 8 working days to be despatched dependant on your chosen delivery method. In most cases it won't take this long but please do add an extra 8 working days to the expected delivery lead times shown above to avoid disappointment.

For personalised jewellery orders, it can take between 14 to 17 working days to be despatched.

For Personalised Gift items the lead time is quoted per product. The delivery date will depend on the delivery method chosen but the expected delivery date will be stated in the basket.