Services
- Watch service
- Jewellery repairs
- Jewellery cleaning
- Engraving
- Design your own jewellery
- Ring Sizer
- Valuation service
- Insurance
- Deposits
Watch service
Watch repairs
At H.Samuel we carry out repairs on a wide selection of watch brands. We also replace batteries, provide watch straps or supply you with our watch cleaning range so you can make your favourite wrist accessory look like new. We can help with Accurist, Adidas, Ben Sherman, Casio, Citizen, Diesel, DKNY, Fossil, Guess, Lorus, Rotary, Seiko, Sekonda, Playboy or Oasis watches, please check in your local store for details.
Watch straps & batteries
We have an extensive selection of watch straps and batteries that can be fitted in-store. Batteries can also be fitted for water resistant watches, subject to a longer waiting time.
Cleaning your watch
To keep your watch looking as good as new, ask our staff about the H.Samuel cleaning range - an all-in-one solution to cleaning, protecting and storing your watches and jewellery.
Find out more about our cleaning range
Jewellery repairs
At H.Samuel, we can carry out quality repairs on all types of jewellery.
We can have rings re-sized and looking as good as new. Our stores also offer a ring sizing service. Alternatively, click here to check your ring size.
We will re-rhodium plate any white gold jewellery that was bought from H.Samuel free of charge within 12 months, as long as you have proof of purchase. After a year, a small charge will be made. Please contact your local store for details.
Jewellery cleaning
Keep your jewellery in pristine condition.
The H.Samuel jewellery cleaning range
When you have something you treasure, you want to make sure it always looks as good as new. So, we have teamed up with Brillante to offer the H.Samuel Jewellery Cleaning Range - a safe, all-in-one solution to cleaning, protecting and storing your jewellery and watches.
Find out more about our jewellery cleaning range
Free jewellery cleaning
We offer a complimentary cleaning service so that your jewellery looks as bright and exquisite as the day you bought it. Please ask in-store for details.
Engraving
What items can I get engraved?
Most of our gift items, such as tankards, pens, photo frames and keyrings, can be engraved as well as many of our lockets and ID bracelets. When you go to a product information page, if it can be engraved there will be a tick box on the right-hand side that says "Engrave this item". If this does not appear then it means the product is not suitable for engraving.
How much does it cost?
Our engraving service costs from as little as £5 - you can have a message with up to 13 characters for this price. For 14 characters and above it will cost £10 per item.
How long does it take?
It will take up to 10 working days to get your product engraved and despatched from our warehouse. In most cases it should not take this long but you should allow this amount of time if you want the gift to arrive in time for a special occasion.
What sort of messages can I have engraved?
You can choose to have whatever message you like as long as it will fit on the item. Each item that can be engraved has a maximum character limit. On a pen, for examples you will probably only be able to put on someone's name or initials but on a tankard you will have the flexibility to engrave a longer message such as "Our Best Man, 2 May 2005".
Can I order more than one engraved item per order?
No, you will need to raise separate orders for every item you would like engraved.
Can I have an engraved item and non-engraved item in the same order?
No - you will need to raise separate orders: one for the engraved item and one for the non-engraved item. This is because it will take up to 10 working days for your engraved item to be despatched but only one working day for the non-engraved item to be despatched.
Can I return engraved items?
No - you cannot return engraved items unless the product is faulty and this is stated in our Returns Policy.
What if the engraved message on my item is incorrect?
The message that you type during the checkout process is exactly the message that will be engraved so you must ensure that you check what you have typed is correct and does not have any errors.
Can I take items to my local store to be engraved?
Our staff at your local H.Samuel will be able to tell you more about the prices charged in-store and how long it will take for your item to be engraved.
Design your own jewellery
Jewellery as unique as you are?
Make it personal, sentimental and fun. At H.Samuel, we have a fantastic range of beautiful jewellery that you can add your personal touch to and create amazing one-off pieces. Our Jewellery Design Service gives you an opportunity to do just that - turn your dream into a unique piece of jewellery.
How it works
Jewellery design service
Visit your nearest H.Samuel store and you can discuss your requirements with our store associate. Your ideas will be sent to our design department and then transformed into a workable design. The result will be a beautiful bespoke piece manufactured at our workshop in the heart of Birmingham's world renowned Jewellery Quarter.
Design Days
Alternatively, come along to our special Design Days, held at most H.Samuel stores. Discuss your ideas in our free consultation with one of our trained design co-ordinators. For further details, see our list of Design Day dates and contact the store directly. You can also phone Customer Services on 0845 609 2000* or contact us online.
What we can do
Shaped wedding rings
We specialise in creating wedding rings that fit perfectly with your engagement ring. You can choose from our catalogue or simply create your own unique design to suit your style. After approving the detailed picture of your wedding ring, it will be manufactured and you'll have your very own designer ring in no time.
Unique piece of jewellery
Take the role of a designer and create your own jewellery. Design everything from rings and pendants to earrings and bracelets as well as much, much more. Our Birmingham workshop uses state-of-the art design software and traditional techniques to produce your design.
Resetting and re-styling
If you have a treasured piece of jewellery that you would like altered or updated, H.Samuel will give any piece of jewellery a well-deserved makeover.
View our list of Design Days dates currently available.
Ring sizer
The easiest way to check your ring size is to come in to your local H.Samuel store where our friendly, fully trained staff will be happy to help you, free of charge. They will measure your finger using an industry-standard ring sizer.
Most of our ladies' rings are available in sizes I to S, and most of our men's rings in P to Z. We may be able to order rings outside this range, but they could take a couple of weeks to arrive. Alternatively, with some styles of ring, we may be able to resize another ring for you.
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Valuation service
If you have any item of jewellery and are unsure of its value, visit your local H.Samuel store and we can arrange for a fully qualified National Association of Goldsmiths valuer to appraise your jewellery for insurance or probate.
Insurance
Jewellery insurance
PremierCare from Bankers Insurance Company Limited.
The insurance service to protect your precious purchase.
As the UK's leading jeweller, we want to ensure that you have years of enjoyment from your purchases at H.Samuel. So, as part of our superior service, we offer you the choice of taking our PremierCare insurance. This simple, low cost cover gives you the peace of mind of knowing that everything you buy at H.Samuel is fully protected.
PremierCare is an insurance policy issued by Bankers Insurance Company Limited which is available to protect all your purchases, from jewellery to gifts, up to the value of £6,000, and watches up to the value of £5,000 per single item excluding Rolex.
We can offer our customers a 2, 3 or 5 year protection policy which ensures your purchases are repaired or replaced following accidental damage, malfunction or theft.
Subject to terms and conditions. Full details available in-store. H.Samuel offers PremierCare as agents for Bankers Insurance Company Limited. Registered Office: 117-119 Whitley Road, Slough, Berkshire, SL1 3DR UK.
Insurance Replacements
H.Samuel is able to offer free consultations and itemised estimates for insurance claims and we are authorised by all of the leading insurers to arrange a direct replacement should you require one.
Deposits
A deposit can secure that special item for someone you love.
Please ask in-store for details.