Customer Services

Customer services

Shopping at H.Samuel

Watch brand guarantee information

The guarantee covers all defects in material, workmanship or construction under normal use.

The guarantee does not cover battery, crystal, strap/bracelet due to improper care, accidental damage, modifications or unauthorised repair. Water damage is not covered, unless it is marked water-resistant and the consumer has followed manufacturers' recommendations as to what conditions the watch may be used in.

The terms of the guarantee provide rights, which are in addition to your statutory rights and do not limit or otherwise affect those statutory rights.

You must have a copy of the receipt or dispatch note, a stamped and dated guarantee or other proof of purchase with all watches returned for repair under the guarantee.

** Rotary Lifetime Guarantee - subject to servicing every three years. Valid from 1st January 2009 providing the customer retains the receipt as proof of purchase. See full details at