Shopping at H.Samuel

Ways to shop

In-store

When you visit any of our nationwide network of stores, you can be sure you will get helpful, friendly service from our staff. To find your nearest H.Samuel store, go to our store finder. Please note that online orders cannot be delivered to stores in Eire or the Channel Islands, and items ordered online cannot be returned there.

Online

You can buy a huge and exciting range of jewellery from our website - rings, necklaces, watches, bracelets and gifts, and choose from fashionable brands such as Guess, DKNY, Fossil and Diesel. See Ordering online is easy for more details of how to place an order.

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Ordering online is easy

1)  Find what you are looking for:

  • Search by stone type, material, brand, price etc
  • Read our fashion features and update your jewellery wardrobe
  • Look at product recommendations on our homepage and across the site

2)  Make your selection:

  • Read our product descriptions
  • Check the price
  • Check it is available to buy online

3)  Add it to your basket:

  • Check your order details are correct

4)  Buy it online:

5)  Review your order.

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Diamond promise

Save 10% on your wedding rings

When you buy your engagement ring at H.Samuel, we offer you a 10% saving on your wedding rings with us. This offer is available in-store only, so please ask staff at your local H.Samuel for more details.

Our lifetime cleaning promise

H.Samuel promises to clean and inspect your diamond jewellery annually, free of charge, at any store. Please bring along your Diamond Privilege Card.

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Watch brand guarantee information


BrandLength Of Guarantee
Accurist Gold5 years
Accurist3 years
Adidas2 years
Anne Klein2 years
Armani Exchange2 years
Bench1 year
Ben Sherman2 years
Casio2 years
Citizen2 years
DKNY2 years
Diesel2 years
Fossil2 years
French Connection2 years
Guess2 years
Limit2 years
Lorus2 years
Oasis1 year
Police2 years
Pulsar2 years
RotaryLifetime guarantee**
Seiko2 years
Sekonda2 years
Swatch2years

The guarantee covers all defects in material, workmanship or construction under normal use.

The guarantee does not cover battery, crystal, strap/bracelet due to improper care, accidental damage, modifications or unauthorised repair. Water damage is not covered, unless it is marked water-resistant and the consumer has followed manufacturers' recommendations as to what conditions the watch may be used in.

The terms of the guarantee provide rights, which are in addition to your statutory rights and do not limit or otherwise affect those statutory rights.

You must have a copy of the receipt or dispatch note, a stamped and dated guarantee or other proof of purchase with all watches returned for repair under the guarantee.

** Rotary Lifetime Guarantee - subject to servicing every three years. Valid from 1st January 2009 providing the customer retains the receipt as proof of purchase. See full details at www.rotarywatches.com.

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Shopping for children

Children’s jewellery — important information

In order to get the best use from our products please be aware of the following:

  • Our jewellery is not designed or intended for children under 36 months because of small parts, with the exception of expander bangles.
  • Do not allow children to put jewellery in their mouth.
  • Jewellery must not be worn whilst sleeping or playing sport.
  • A children’s item will need to be replaced as a child grows. Do not allow a child to wear an item which is too small.
  • Earrings are not designed for use whilst a wound is healing. For example after having their ears pierced.
  • Earrings must be cleaned frequently; use warm water and mild detergent, then rinse thoroughly with warm water and dry using a clean soft cloth or tissue.
  • Exercise caution when pushing the earring scrolls (butterflies) onto the stems; scrolls pushed too hard against the earlobe may become embedded.
  • Plastic scrolls will be provided free of charge (in store only), please ask when purchasing children’s earrings.

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Newsletter sign-up

Sign up to our regular email newsletters and be the first to find out about our new products and special offers. Sign me up now

H.Samuel store feedback survey

We pride ourselves on providing the best possible customer service in our store and appreciate feedback from our customers.

If you have shopped in an H.Samuel store in the UK, please complete our UK feedback survey and you could win a £500 gift card to be spent in any H.Samuel in the UK.

If you have shopped in an H.Samuel store in the Eire, please complete our Eire feedback survey and you could win a €650 gift card to be spent in any H.Samuel in the Eire.

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