Customer Services

Customer services

Delivery & Returns

Delivery options

At H.Samuel we offer a range of delivery options to suit your lifestyle.

Standard delivery - £2.95

You can have your order delivered to any address in the UK by Standard delivery if your order comes to under £500. Unfortunately we do not deliver to addresses in Eire or the Channel Islands. Standard delivery orders do not need to be signed for.

Standard delivery costs £2.95 for orders under £49 and is free on orders of £49 - £499.99. Orders of £500 or more will automatically be upgraded to Express delivery for free.

Orders placed Monday to Thursday should arrive in 2 - 4 days (excluding Sundays).

Orders placed on Friday or at the weekend should arrive within 2 - 5 days (excluding Sundays).

Delivery: 9am - 5pm.

You will be provided with estimated delivery dates for your order in checkout.

Please note: delivery lead times are extended over public holidays. Over public holidays, please refer to the estimated delivery dates provided in checkout.

Express Delivery - £4.95

Express delivery where possible this will be a next day service and orders placed before 2pm Monday to Friday will arrive the next day. Orders placed after 2pm Monday to Thursday will arrive in 2 days. Orders placed after 2pm on Friday or anytime at the weekend will arrive on the following Tuesday. Delivery 8am - 6pm. Orders will need to be signed for.

You can have your order delivered by Express delivery to any address in the UK. Unfortunately we do not deliver to addresses in Eire or the Channel Islands. Your order will be delivered by Royal Mail or by Secure Mail Services and will need to be signed for. Our Express service delivers on Saturdays.

Express delivery costs £4.95 for orders up to the value of £499.99. Express delivery is free on orders of £500 or more.

You will be provided with estimated delivery dates for your order in checkout.

Please note: delivery lead times are extended over public holidays. Over public holidays, please refer to the estimated delivery dates provided in checkout.

Delivery to store - free

You can have your order sent to any H.Samuel store in the UK. Unfortunately we cannot deliver to stores in Eire or the Channel Island.

For security purposes, the person who placed the order must collect it from the store and must take along the payment card used to pay for the order, together with the order number. If you ordered a gift for someone else, they cannot collect the order. Your order must be collected from the store within 35 days.

Delivery to store is free on all orders.

Delivery times vary depending on the store you select. You will be provided with estimated delivery dates for stores near you when you select your delivery option in checkout. In general, your order will be ready for collection between 4 and 8 working days. We will email you when your order has been processed. We will email you again when your order has been despatched and will be ready for collection.