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Customer services

Shopping at H.Samuel

In-Store Watch Price Match

Watch Price Promise

At H.Samuel we promise that if you find any of our watches sold at a lower price anywhere else, we’ll match it for you, in over 300 stores nationwide.

What you'll need to check:

  • The retailer is an authorised stockist.
  • The price may be online or in-store.
  • The advertised ticket price shows a lower price than H.Samuel.
  • It is an identical product with the same model number.
  • Price matches apply to 'New' products only on Amazon.co.uk and not 'used'.
  • In stock items only for immediate purchase.
  • Does not apply to closing down offers.
  • Excludes watch repairs and services.
  • Price match excludes online e-commerce market places stores such as (but not limited to) Groupon, eBay, Amazon Marketplace, Wowcher, Living Social and Deal Clipper.