Customer services


Jewellery Design Service

Create your own unique sparkle with handcrafted jewellery. Perfect for those truly special occasions and designed to your exact requirements.

Design your own wedding bands to perfectly match and fit your engagement ring Create jewellery for a special occasion, anniversary or loved one Set your gemstones into new settings for a unique jewellery creation

How it works

Step 1 Ideas

Whether you want to create an engagement ring, pendant, earrings or brooch - anything is possible with our specialist design service. Visit any of our H.Samuel stores to discuss your design ideas and requirements.

Step 2 Choice

Once we have a full understanding of the piece you would like to create, we will help you choose the best materials, advising on gemstones, settings and metal types.

Step 3 Design

We will then send your ideas to our design team who will produce a detailed drawing of your design for your approval. You will see the full design right down to the shape and cut of the gemstones.

Step 4 Create

Once you are happy with your design, it will then be handcrafted by our expert design team. This should take around 6-10 weeks, depending on the complexity of your design.

Jewellery Design Events

Alternatively, if you need some inspiration and help with your design ideas, or simply want to find out more about our Jewellery Design Service, our expert team are on hand to help.

Come along to our special Design Events, held at most H.Samuel stores. Discuss your ideas in our free consultation with one of our trained design co-ordinators. For further details contact your local store, phone Customer Services on 0800 458 1065* or contact us online. *Calls charged at local rate. May be recorded.

What we can do

Shaped wedding rings

We specialise in creating wedding rings that fit perfectly with your engagement ring. You can choose from our catalogue or simply create your own unique design to suit your style. After approving the detailed picture of your wedding ring, it will be manufactured and you'll have your very own designer ring in no time.

Unique piece of jewellery

Take the role of a designer and create your own jewellery. Design everything from rings and pendants to earrings and bracelets as well as much, much more. Our Birmingham workshop uses state-of-the art design software and traditional techniques to produce your design.

Resetting and re-styling

If you have a treasured piece of jewellery that you would like altered or updated, H.Samuel will give any piece of jewellery a well-deserved makeover.