Customer services


eGift Cards

If you have received one of our eGift cards you can use it to make full or part payments on items from H.Samuel both online or in store. Your eGift card(s) may be used along with other payment methods. You can use up to 2 eGift cards combined per online order.

How to use your eGift card

An eGift card may be used as part or full payment on merchandise both online or in store at H.Samuel. For online purchases you will be asked on the Payment Details page in checkout if you have any gift cards, simply click the button within the gift cards section to enter your eGift card number. The payments will be taken from the eGift card(s) in the order that you enter them on the payment page. It is not possible to deduct chosen amounts from separate cards to make up the total purchase price. You can use up to 2 eGift cards combined per order.

Checking your eGift card balance

The balance outstanding will be displayed on your eGift card certificate sent to your email address on purchase. If you have any queries relating to the balance or general enquiries about your eGift card, please contact the customer services team at the original point of purchase.

Full eGift card terms and conditions

The balance on the eGift card can be used for purchases at H.Samuel stores and online in full or part payment. In the event of 24 months of consecutive non-use, the eGift card will expire and the balance remaining will be deducted ("Use" includes a balance enquiry). eGift cards may not be exchanged for cash or other vouchers or used as a deposit on a credit agreement. No change will be given when an eGift card is used to purchase goods or services but the balance may be applied to future purchases. As we do not collect information about gift card customers, we cannot replace or reimburse the value of the eGift card if it is lost, stolen or damaged. eGift cards should be looked after carefully. The eGift card can be spent on any goods or services online only up to the value held on the eGift card (maximum spend per card £2500). The eGift card is not a cheque guarantee, credit, debit or charge card. H.Samuel reserves the right to amend the terms applying to eGift cards at any time. Any such change and action to be taken as a result will be given in advance by notices in all H.Samuel stores.

H.Samuel eGift cards are issued by Signet Trading Ltd. H.Samuel is a trading name of Signet Trading Ltd.