Policies

Terms & Conditions

Welcome to the H.Samuel website. By continuing to use this website, you are indicating that you accept these Terms & Conditions of use.

Please also read our Privacy policy section about Data Protection and how we use the information you give us.

You can print out any page from this website, including the Terms & Conditions, by selecting Print from the File menu of your internet browser.

On this website

"We" and "us" means Signet Trading Ltd. H.Samuel is a trading name of Signet Trading Ltd. which is part of the Signet Group.

"You" means the person using the website.

The website is intended for UK users only.

By using the website you confirm that you are at least 18 years old, or, if you are under 18, that you are accessing the website with the consent of your parent or guardian. We do not sell goods to children online, but we do sell children's goods for purchase by people over 18.

The terms and conditions quoted here also apply to any of our content displayed on agreed third party websites.

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Terms & Conditions of use of this website

Website content

We own the copyright to all the contents of this website, including images. All trademarks and other intellectual property are owned or licensed by us (unless otherwise specified) or are the property of third parties offering goods for sale through this website.

You may not copy, reproduce, distribute, republish, download, display, post or transmit any part of the website without written consent from us (except as stated below).

You may print or download any page(s) for your own personal and non-commercial use only. If you have any doubts about what you can do, please go to our Contact us page to apply for permission to reproduce the website.

While our website is as accurate as possible, we cannot accept responsibility for any inaccuracies or errors beyond our reasonable control. We cannot guarantee that colours in our images will be rendered correctly on different computer monitors. The product dimensions supplied are intended to give an approximate indication of the size of individual products.

External material

You shall not use the website in any way that will damage it or interrupt its provision. You shall not use the website to transmit or post any computer viruses.

We cannot guarantee that the website is free from computer viruses, and you should take your own precautions in this respect.

We will try to make sure that the website is always available. However, this is not always possible, and we are not liable if the website is unavailable.

Third party e-commerce

If you use our website to deal with a third party, for example to enter a competition, it is up to you to read and abide by the Terms & Conditions of such third parties. Please also see our Privacy policy for more details of how we use your information.

Links

The website may contain links to other websites; these external websites are not under our control. We cannot be held responsible for such websites and cannot make any guarantees about them. We provide these links because we think they might interest you, but we do not monitor or endorse these other websites.

Termination of the website or services

We reserve the right to terminate the website or remove any of the services on it with immediate effect at any time, for example if:

  • there is a change in the law that limits our ability to provide the website
  • an event beyond our control stops us providing the website (eg: technical difficulties)

Changes to Terms & Conditions

We reserve the right to change these Terms & Conditions of use from time to time. If this happens, we will notify you by posting the new Terms & Conditions of use on the website. If you do not wish to be governed by the revised Terms & Conditions of use, please stop using the website.

Liability

We take no responsibility for any loss or damage suffered as a result of our "order online" service, or goods supplied using it, except as required by law, even if we could have foreseen the loss, or the possibility of it was brought to our attention.

We remain liable for:

  • loss, damage, death or personal injury resulting from our negligence
  • fraudulent misrepresentations
  • the quality of our goods

General

These Terms & Conditions of use are governed by the law of England and you and we agree to use the English courts if there is any dispute between us.

If any part of these Terms & Conditions of use is found to be invalid by law, the rest of them remain valid and enforceable.

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Terms & Conditions for buying goods online

Welcome to the H.Samuel online service. By placing an order using this service you are accepting these Terms & Conditions. Please read these Terms & Conditions before placing an order.

In these Terms & Conditions

"We" and "us" means Signet Trading Ltd. H.Samuel is a trading name of Signet Trading Ltd. which is part of the Signet Group.

"You" means the person placing an order.

"The contract is agreed" - by completing and submitting an electronic order form, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. An acceptance email from us confirms that the contract is formed.

"Working days" means all days other than Saturdays, Sundays and English statutory and public holidays.

By using the website to buy goods online, you confirm that you are at least 18 years old, or, if you are under 18, that you are accessing the website with the consent of your parent or guardian. We do not sell goods to children online, but we do sell children's goods for purchase by people over 18.

Ordering, cancelling before despatch and returning after despatch

Ordering

Please see our ordering online is easy guide for instructions on placing an order.

By completing and submitting an electronic order form, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Please note orders will only be despatched once we have authorisation from your payment card issuer. We will not be liable if there is a delay, and we will not accept your order if payment is not authorised.

Certain steps must be followed for a contract to be formed, as described below.

After you have placed your order:

  1. We will send you, as soon as possible, an email to acknowledge your order. It will confirm which goods you have ordered. This email is not an order acceptance from us.
  2. When we despatch your goods from the warehouse, we will send you a confirmation email. This means we formally accept the order, and are obliged to complete the contract.

We do not have to accept your order, and for example, we will not accept your order if:

  • we do not have the goods in stock
  • your payment is not authorised
  • there is an error on our website regarding the price or other details of the goods
  • you have cancelled it in accordance with the instructions below

We reserve the right to refuse any order.

Cancelling an order before despatch

If you change your mind after placing an order, you can cancel it at any time before we despatch it. Please see the Contact us page for our telephone number. You will need to give us your name and address details, as well as your order number to cancel your order.

If you cancel part of an order the postage and packaging charge is recalculated on the price of the goods you keep. For example, if your order is for £60 worth of goods and you then cancel a £15 item, your order total will drop below £49, and you will no longer qualify for FREE Standard delivery.

Returning goods after despatch

Cooling off period

When you order from us online, you are entitled to a cooling off period after despatch, when you can return your goods without any penalty. Our cooling off period is 30 days, which includes any statutory cooling off period.

This period starts the day the contract is agreed (i.e. you receive an email from us saying we have despatched your order) and ends 30 days after the day following delivery of the goods.

Certain items are excluded from the cooling off period guarantee, unless we are at fault. These are personalised or engraved items and pierced jewellery.

Returning goods

Please refer to our Returns & Exchanges page for details of how and where to return goods.

If you wish to return goods you have a duty to keep them in your possession and to take reasonable care of them until you return them. Please telephone us if you would like to return your order, and we will send you pre-paid labels so that you can return them for free. Goods must be returned in their original condition, including immediate packaging, within the cooling off period.

Our returns policy does not affect your statutory rights. For further information on your statutory rights look at www.consumerdirect.gov.uk.

Product availability

Our website only shows goods available for purchase in the UK, including Northern Ireland. We are unfortunately unable to despatch goods to addresses outside the UK, or in the Channel Islands. However, we do have H.Samuel stores on Jersey and Guernsey. For more details on our delivery options see the Delivery information page.

Some goods indicated on our website as such, are not available to buy online, but are available to buy at your local H.Samuel store.

Pricing and payment

Prices throughout the website are quoted in Pounds Sterling, and payment can only be accepted in Pounds Sterling. Prices include VAT. Packing and delivery costs will be added to the total price of your goods.

While we make every effort to ensure that the goods shown on our website are currently available at the price shown, we cannot guarantee that this will always be the case. If goods you have ordered are unavailable, you will be notified as soon as possible.

The price you pay is the price of the goods shown at the time you place your order, even if the price of the goods has since changed.

Your payment card will be debited for your order on the day that we despatch your goods.

See Delivery information for more details on how to have your order delivered for free.

eCatalogues

Please note that prices, offers and competitions mentioned in our eCatalogues are only valid until the date shown on the last page of each catalogue. We cannot guarantee to honour the prices shown in the eCatalogue(s) if you order after this date, however the current price for any product will always be shown on the product detail page on the website.

Special Offers Terms & Conditions

Free gift offers valid while stocks last.

If you return an item under our 30 day cooling off period which you received with a free gift, you must return both the item you paid for and the free gift. Your legal rights remain unaffected.

Unwanted free gifts are not eligible for exchange or refund. Your legal rights remain unaffected.

Where an offer mentions that an item is reduced in price, eg: half-price, the discount will be calculated at checkout before any postage or packaging charges are applied.

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Silver Offer
Buy one get one half price on all silver jewellery

  • The offer is valid from Sunday 4 May until Saturday 21 June 2008 inclusive.
  • Applies to purchases of all silver jewellery made at H.Samuel.
  • Both silver products must be purchased in the same transaction.
  • Half price discount will be applied at time of payment and to the lowest priced item only.
  • This offer can not be used in conjunction with any discount voucher.
  • Due to matters of hygiene pierced jewellery can not be returned or refunded.
  • This does not affect your statutory rights.
  • Discount excludes the purchase of gift vouchers and is not applicable to repairs or insurance replacement.
  • These terms and conditions strictly apply.

Top Sellers Offer
20% off our top sellers

  • The offer is valid from Sunday 4 May until Saturday 21 June 2008 inclusive.
  • Applies to purchases of selected lines only made at H.Samuel.
  • This offer can not be used in conjunction with any discount voucher.
  • Due to matters of hygiene pierced jewellery can not be returned or refunded.
  • This does not affect your statutory rights.
  • Discount excludes the purchase of gift vouchers and is not applicable to repairs or insurance replacement.
  • These terms and conditions strictly apply.

Forever Diamond Competition Terms & Conditions

  • The promoter is Signet Trading Limited, 15 Golden Square, London, W1F 9JG ("Signet"). The Forever Diamonds® competition is open between Saturday 2nd February and Saturday 2nd August 2008.
  • The competition is open to anyone over the age of 16 and a resident of the UK, except employees of Signet Group plc and its associate companies. The prize is £1000 cash, and the announcement of your engagement in a copy of one of the autumn 2008 editions of OK® Magazine.
  • The Announcement includes details of your engagement, your photograph (you will be required to participate in a half day photoshoot at a location of your choice) and your Forever Moment submission.
  • Signet reserve the final decision regarding copy.
  • Entries can only be made by sending us this card with your Forever Moment description and photo.
  • The best Forever Moment will be independently selected as the winner and the judge's decision is final.
  • No correspondence will be entered into.
  • Winner will be notified by phone call within 14 days.
  • The prize is non-transferable.
  • By entering the competition, participants agree to be bound by these terms and conditions.
  • Signet reserves the right to amend these terms and conditions or withdraw the competition as necessary due to circumstances beyond its control.

PS I Love You Competition Terms & Conditions

  • The prize draw is run by H.Samuel Ltd registered office: 15 Golden Square, London, W1F 9JG) (the "Promoter").
  • Participants must subscribe to the newsletter of H.Samuel Ltd in order to enter the prize draw.
  • The prize will consist of either a white or yellow gold 18ct trilogy ring with one carat diamond.
  • Image of ring on the page is for representational purposes only.
  • The prize draw closes at midnight 2nd August 2008.
  • One winner will be drawn at random on 4th August 2008 and will be notified by email within 28 days.
  • The Promoter reserves the right to draw an alternative winner in the event that it is reasonably believed that the winner is in breach of these terms and conditions.
  • The date on which the winner may claim the Prize (the "Claim Date") shall not be more than 14 days after the notification email.
  • If the winner fails to respond within this time the Promoter may draw a different winner.
  • The Prize is subject to availability. Delivery of the Prize will be within 3 months of the Claim Date.
  • There are no cash alternatives and the Prize is non transferable.
  • Only one entry is permitted per person and per email address.
  • By entering the prize draw, participants agree:
    (a) to be bound by these terms and conditions;
    (b)that their surname and county of residence may be released if they win the Prize;
    (c)that if required to do so, they will provide a photographic ID document (such as passport of driving licence) to the Promoter for the purposes of confirming their identity;
    (d)that should they win the prize draw, their name and likeness may be used by the Promoter for such prearranged promotional purposes as the Promoter may reasonably require.
  • UK entrants only are permitted and all entrants must be over 18 years old.
  • The prize draw is not open to employees of Signet Group PLC, their associated companies or families and friends.
  • No purchase is necessary for entry into the prize draw.
  • You can receive the name of the winner, which will be available from date of the draw, by sending a stamped addressed envelope to: Competition prize draw, H.Samuel, (Signet trading limited) Marketing Department, Imperial Place , 3 Maxwell Road, Borehamwood WD6 1JN.
  • The Promoter reserves the right to amend these terms and conditions and to amend or withdraw the promotion as necessary due to circumstances beyond its control.
  • The Promoter excludes liability to the full extent permitted by law for any loss, damage or injury occurring, whether arising in contract, tort (including without limitation negligence), statutory duty or otherwise, to the participant arising from his or her entry into the prize draw or to the winner arising from his or her acceptance of the Prize.
  • These terms and conditions are subject to English Law and the jurisdiction of the courts of England and Wales.

PS I Love You Earrings Offer

  • The promoter is Signet Trading Limited of 15 Golden Square London, WK1 9JG ("Signet").
  • Each customer who purchases a copy of the DVD PS.I Love You will find a unique seven-digit code on the insert inside the DVD Box. Customers who then spend £50 or more on www.hsamuel.co.uk on any item receive a free pair of earrings when they enter the code online at checkout. Each code can only be used once.
  • The earrings are 9ct gold cubic Zirconia square set studs earrings (3416283) worth £20. For reasons of hygiene, earrings cannot be refunded. Earrings are not transferable and cannot be exchanged for cash.
  • If, for reasons out of Signets control, the earrings become unavailable, Signet reserves the right to substitute the earrings for an alternative earrings product of the same value.
  • Eligibility to enter the promotion is restricted to residents of the UK mainland who are over 18 years of age. Excludes those within the republic of Ireland and the Channel Islands. The promotion is not open to any employee of Signet or any of its associated companies, family or household members of such persons are also excluded from participation in the promotion.
  • Offer is not available in stores and is only available online. Codes may be redeemed between 12 May and 31 December 2008 inclusive.
  • By taking the advantage of the promotion, participants agree to be bound by these terms and conditions.
  • Signet reserves the right to amend these terms and conditions and to amend or withdraw the promotion as necessary due to circumstances beyond our control.
  • The promotion is subject to the laws of England and the jurisdiction of the courts of England and Wales.
  • The £50 excludes gift wrapping, engraving or post and package.
  • Can not be used in conjunction with any other offer or promotion.
  • Once earrings are in the shopping basket, if any item is removed reducing the value of the basket to below £50 the earrings will be charged to you at full price without notice.

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Delivery information

  • Free Standard delivery applies only to orders of £49 or more (including VAT at the UK rate); free Next Day delivery applies only to orders of £100 or more (including VAT at the UK rate) placed on the H.Samuel website.
  • To qualify for FREE delivery, the total amount of the products purchased after any discount voucher is applied must be £49 (Standard) or £100 (Next Day).
  • Goods ordered must come to the applicable total before any packing charges are added.
  • We reserve the right to change or discontinue free delivery at any time.
  • We can deliver to anywhere in the UK, including Northern Ireland. Unfortunately, we cannot deliver online orders to stores or addresses in the Channel Islands or Eire, but you can find stores in these areas.
  • If you cancel part of an order, the postage and packaging is recalculated according to the postage rates mentioned above. For example, if you order £60 worth of goods, then cancel a £15 item, your order total will drop below £49, and you will no longer qualify for FREE delivery.

When will I receive my order?

We will email you as soon as your order has been despatched. If you chose First Class delivery: you will receive your order within 1-2 working days.

If you chose Next Day delivery: you will receive your order the next working day after despatch. If you order after 2pm on a Thursday, your order will be despatched on Friday, and should be delivered on the next working day (Monday). If you order after 2pm on a Friday your order will not be despatched until the following Monday, and should be delivered on Tuesday.

Please note that you will need someone to sign and accept delivery of Next Day deliveries.

Store pick-up

We will email you when your order is packed and ready to be delivered to your chosen store. We will email you again a few days later to let you know that your order is on its way to the store, and will be there in the next 2 days.

Please go to your selected store to collect your item within 35 days. For your security, the person who placed the order must come to collect the goods, with the payment card used to place the order.

Refund policy

Faulty goods

The procedures, set out here, to return goods do not affect your statutory rights. Further information on your statutory rights can be found at www.consumerdirect.gov.uk. If you do receive faulty goods, please follow one of the procedures outlined on the How to return items page.

Exclusions

Please note certain goods cannot be returned unless we are at fault. These are personalised or engraved items and pierced jewellery.

Returning a gift

Cash refunds for gifts can only be made to the payment card used to purchase the goods. So if you buy a gift online, the recipient will not be able to get a cash refund if they want to return the goods. If a recipient does want to return gifts, we will exchange them for Gift Cards of the value of the gift at any H.Samuel store within the cooling off period.

Changes to Terms & Conditions for buying goods online

We reserve the right to change these Terms & Conditions for buying goods online from time to time. If this happens, we will notify you by posting the new Terms & Conditions for buying goods online on the website. If you do not wish to be governed by the revised Terms & Conditions for buying goods online, you must not place any further orders.

These Terms & Conditions for buying goods online are governed by the law of England and you and we agree to use the English courts if there is any dispute between us.

If any part of these Terms & Conditions for buying goods online is found to be invalid by law, the rest of them remain valid and enforceable.

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Company information

Signet Trading Ltd
3 Imperial Place
Maxwell Road
Borehamwood
WD6 1JN

Registered office:

15 Golden Square
London
W1F 9JG
 

Registered in England under no. 03768979

VAT Registration no. 233 000 924

The Company's shares are listed on the London Stock exchange (under the symbol SIG) and its American Depositary shares are listed on the New York Stock Exchange (under the symbol SIG).

Signet Group is a non-voting member of the World Diamond Council

Signet Group's current Statement of Principles and Policies relating to suppliers, HR, social, ethical and environmental issues can be found at www.signetgroupplc.com

Contact us

If you have any questions relating to this website, please contact us:

  • Email: Go to our Contact Us page
  • Telephone: 0845 609 2000
  • Write to: Customer Services Department, H.Samuel, Hunters Road, Hockley, Birmingham B19 1DS

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