Policies

Offer Terms and Conditions

Terms & Conditions

Welcome to the H.Samuel website. By continuing to use this website, you are indicating that you accept these Terms & Conditions of use.

Please also read our Privacy policy section about Data Protection and how we use the information you give us.

You can print out any page from this website, including the Terms & Conditions, by selecting Print from the File menu of your internet browser.

On this website

"We" and "us" means Signet Trading Ltd. H.Samuel is a trading name of Signet Trading Ltd.

"You" means the person using the website.

The website is intended for UK users only.

By using the website to buy goods online, you confirm that you are at least 18 years old, or, if you are under 18, that you are placing an order on this website with the consent of your parent or guardian. We do not sell goods to children online, but we do sell children's goods for purchase by people over 18.

The terms and conditions quoted here also apply to any of our content displayed on agreed third party websites.

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Terms & Conditions of use of this website

Website content

We own the copyright to all the contents and materials of this website, including images. All trademarks and other intellectual property are owned or licensed by us (unless otherwise specified) or are the property of third parties offering goods for sale through this website.

You may not copy, reproduce, distribute, republish, download, display, post or transmit any part of the website without written consent from us (except as stated below).

You may print or download any page(s) for your own personal and non-commercial use only. If you have any doubts about what you can do, please go to our Contact us page to apply for permission to reproduce the website.

While our website is as accurate, current, complete or error free as possible, we cannot accept responsibility for any inaccuracies or errors beyond our reasonable control. We cannot guarantee that colours in our images will be rendered correctly on different computer monitors. The product dimensions supplied are intended to give an approximate indication of the size of individual products. Products shown may not be actual size.

Unless we have been negligent, we cannot accept any liability for loss or damage arising from any action you may take relying on the information contained on this Website.

External material

You shall not use the website in any way that will damage it or interrupt its provision. You shall not use the website to transmit or post any computer viruses.

We cannot guarantee that the website is free from computer viruses, and you should take your own precautions in this respect.

We will try to make sure that the website is always available. However, this is not always possible, and we are not liable if the website is unavailable at any time or for any period. Access to the Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

Third party e-commerce

If you use our website to deal with a third party, for example to enter a competition, it is up to you to read and abide by the terms & conditions of such third parties. Please also see our Privacy policy for more details of how we use your information.

Links

The website may contain links to other websites; these external websites are not under our control. We cannot be held responsible for such websites and cannot make any guarantees about them. We provide these links because we think they might interest you, but we do not monitor or endorse these other websites.

Termination of the website or services

We reserve the right to terminate the website or remove any of the services on it with immediate effect at any time, for example if:

  • there is a change in the law that limits our ability to provide the website
  • an event beyond our control stops us providing the website (eg: technical difficulties)

Changes to Terms & Conditions

We reserve the right to change these Terms & Conditions of use from time to time. If this happens, we will notify you by posting the new Terms & Conditions of use on the website. If you do not wish to be governed by the revised Terms & Conditions of use, please stop using the website.

Liability

We take no responsibility for any loss or damage suffered as a result of our "gold recycling/buying" service, our "order online" service, or goods supplied using it, except as required by law, even if we could have foreseen the loss, or the possibility of it was brought to our attention.

We remain liable for:

  • loss, damage, death or personal injury resulting from our negligence
  • fraudulent misrepresentations
  • the quality of our goods

General

These Terms & Conditions of use are governed by the law of England and you and we agree to use the English courts if there is any dispute between us.

If any part of these Terms & Conditions of use is found to be invalid by law, the rest of them remain valid and enforceable.

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Terms & Conditions for buying goods online

Welcome to the H.Samuel online service. By placing an order using this service you are accepting these Terms & Conditions. Please read these Terms & Conditions before placing an order. These Terms & Conditions only apply to goods purchased online using this website.

In these Terms & Conditions

"We" and "us" means Signet Trading Ltd. H.Samuel is a trading name of Signet Trading Ltd.

"You" means the person placing an order.

"The contract is agreed" - by completing and submitting an electronic order form, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract - See Ordering process below.

"Working days" means all days other than Saturdays, Sundays and English statutory and public holidays.

By using the website to buy goods online, you confirm that you are at least 18 years old, or, if you are under 18, that you are placing an order on this website with the consent of your parent or guardian. We do not sell goods to children online, but we do sell children's goods for purchase by people over 18.

Ordering, cancelling before despatch and returning after despatch

Ordering

Please see our ordering online is easy guide for instructions on placing an order.

By completing and submitting an electronic order form, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Please note orders will only be despatched once we have authorisation from your payment card issuer. We will not be liable if there is a delay, and we will not accept your order if payment is not authorised.

Certain steps must be followed for a contract to be formed, as described below.

After you have placed your order:

  1. We will send you, as soon as possible, an email to acknowledge your order. It will confirm which goods you have ordered. This email is not an order acceptance from us.
  2. When we despatch your goods from the warehouse, we will send you a confirmation email. This email constitutes a formal acceptance of your order by us. This also means that a contract between us is agreed and we are obliged to fulfil our obligations under this contract.

We do not have to accept your order, and for example, we will not accept your order if:

  • we do not have the goods in stock
  • your payment is not authorised
  • there is an error on our website regarding the price or other details of the goods
  • you have cancelled it in accordance with the instructions below

We reserve the right to refuse any order.

Cancelling an order before despatch

If you change your mind after placing an order, you can cancel it at any time before we despatch it. Please see the Contact us page for our telephone number. You will need to give us your name and address details, as well as your order number to cancel your order.

If you cancel part of an order the postage and packaging charge is recalculated on the price of the goods you keep. For example, if your order is for £60 worth of goods and you then cancel a £15 item, your order total will drop below £49, and you will no longer qualify for FREE Standard delivery.

Returning goods after despatch

Cooling off period

When you order from us online, you are entitled to a cooling off period after despatch, when you can return your goods without any penalty. Our cooling off period is 30 days, which includes any statutory cooling off period.

This period starts the day the contract is agreed (i.e. you receive an email from us saying we have despatched your order) and ends 30 days after the day following delivery of the goods.

Certain items are excluded from the cooling off period guarantee, unless we are at fault. These are personalised or engraved items.

Returning goods

Please refer to our Returns & Exchanges page for details of how and where to return goods.

If you wish to return goods you have a duty to keep them in your possession and to take reasonable care of them until you return them. Please telephone us* if you would like to return your order, and we will send you pre-paid labels so that you can return them for free. Goods must be returned in their original condition, including immediate packaging, within the cooling off period.

* Calls are charged at local rate and may be recorded. Our lines are open 9am-6pm Monday to Friday and 9am-5pm on Saturday.

We accept refunds or exchanges of pierced items in original packaging. If you would like to return your purchase please ensure the plastic bag containing your order remains sealed. If the items have been removed from the bag or if the bag has been tampered with, we cannot refund or exchange the item due to hygiene reasons.

Our returns policy does not affect your statutory rights. For further information on your statutory rights look at www.consumerdirect.gov.uk.

Product availability

Our website only shows goods available for purchase in the UK, including Northern Ireland. We are unfortunately unable to despatch goods to addresses outside the UK, or in the Channel Islands. However, we do have H.Samuel stores on Jersey and Guernsey. For more details on our delivery options see the Delivery information page.

Some goods indicated on our website as such, are not available to buy online, but are available to buy at your local H.Samuel store.

Pricing and payment

Prices throughout the website are quoted in Pounds Sterling, and payment can only be accepted in Pounds Sterling. Prices include VAT. Packing and delivery costs will be added to the total price of your goods. Prices quoted on the website are applicable exclusively to goods purchased through this website. Prices applicable to goods for purchase in H.Samuel stores may differ from those quoted on this website.

While we make every effort to ensure that the goods shown on our website are currently available at the price shown on the website, we cannot guarantee that this will always be the case. If goods you have ordered online are unavailable, you will be notified as soon as possible.

If a pricing error is made on our website or in the ordering process we will inform you as soon as possible and give you the option of buying the goods at the correct price or cancelling the order. Your order will be cancelled if we cannot get in contact with you to notify you of the error.

Your payment card will be debited for your order on the day that we despatch your goods.

See Delivery information for more details on how to have your order delivered for free.

eCatalogues

Please note that prices, offers and competitions mentioned in our eCatalogues are only valid until the date shown on the last page of each catalogue. We cannot guarantee to honour the prices shown in the eCatalogue(s) if you order after this date, however the current price for any product will always be shown on the product detail page on the website.

Special Offers Terms & Conditions

These Special Offers Terms & Conditions apply to selected items available for purchase on this website. H Samuel stores may run special offers in selected stores in which case separate terms and conditions may apply.

Free gift offers valid while stocks last.

If you return an item under our 30 day cooling off period which you received with a free gift, you must return both the item you paid for and the free gift. Your legal rights remain unaffected.

Unwanted free gifts are not eligible for exchange or refund. Your legal rights remain unaffected.

Where an offer mentions that an item is reduced in price, eg: half-price, the discount will be calculated at checkout before any postage or packaging charges are applied.

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25% off Diamond Solitaires
Selected Lines only

  • This offer is valid from Sunday 25 July until Saturday 4 September 2010 inclusive.
  • Applies only to purchases of selected diamond solitaire rings made at H.Samuel. While stocks last.
  • This offer can not be used in conjunction with any discount voucher.
  • Returned items will be refunded at the discounted price paid.
  • This does not affect your statutory rights.
  • H.Samuel reserves the right to amend these terms and conditions or withdraw the promotion as necessary due to circumstances beyond its control.
  • These terms and conditions strictly apply.

25% off Gorgeous Gold/Up to 25% off Precious Gems
Selected Lines only

  • This offer is valid from Sunday 25 July until Saturday 4 September 2010 inclusive.
  • Offer applies to selected items only, while stocks last and subject to availability.
  • This offer cannot be used in conjunction with any other offer, promotion or discount.
  • Returned items will be refunded at the discounted price paid.
  • Due to hygiene reasons, earrings must be returned in the original sealed packaging to receive a refund.
  • H. Samuel reserves the right to amend these terms and conditions or withdraw the promotion as necessary due to circumstances beyond its control.
  • These terms and conditions strictly apply.

25% off Noir Diamonds

  • The offer is valid from Sunday 25 July until Saturday 4 September 2010 inclusive.
  • Applies only to purchases of all Noir Diamonds at H.Samuel.
  • This offer can not be used in conjunction with any discount voucher.
  • Returned items will be refunded at the discounted price paid.
  • This does not affect your statutory rights.
  • H.Samuel reserves the right to amend these terms and conditions or withdraw the promotion as necessary due to circumstances beyond its control.
  • These terms and conditions strictly apply.

Win a Truth Charms gift set

  • This offer is valid from Sunday 25 July until Saturday 23 October 2010 inclusive.
  • Closing date for entries is midnight Saturday 23 October 2010.
  • This competition is open to all residents of the UK except for employees, and agencies of H.Samuel.
  • To enter the competition, simply enter your email address to receive promotional emails.
  • No trade, third party or consumer group applicants will be accepted.
  • The winner will be the first entry picked at random by an independent person up to 14 days after the closing date. The winner will be notified by post within 28 days of the closing date.
  • The prize is a Truth Charm Gift set worth £100.
  • The prize is subject to availability, non transferable and no cash alternative. All other expenses are the responsibility of the winner.
  • Entry implies acceptance of the rules as final and legally binding. The judge's decision is final and no correspondence shall be entered into.
  • The Promoter reserves the right to amend these terms and conditions and to amend or withdraw the promotion as necessary due to circumstances beyond its control.
  • You can receive the name of the winner, which will be available from date of the draw, by sending a stamped addressed envelope to: Competition prize draw, H.Samuel, (Signet Trading Ltd.) Marketing Department, Imperial Place 3, Maxwell Road, Borehamwood WD6 1JN.

Truth Charity Bead

  • Buy our Limited Edition Variety Club charm and we will donate £1.50* to The Variety Club Children's Charity.
  • *£1.50 (plus VAT) is paid to Variety Club Children's Charity, a charity registered in England & Wales (No.209259) and Scotland (No.SC038505).

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Delivery information

  • Free Standard delivery applies only to orders of £49 or more (including VAT at the UK rate); free Next Day delivery applies only to orders of £149 or more (including VAT at the UK rate) placed on the H.Samuel website.
  • To qualify for FREE delivery, the total amount of the products (including gift options and engraving service) purchased after any discount voucher is applied must be £49 (Standard) or £149 (Next Day).
  • Goods ordered must come to the applicable total before any packing charges are added.
  • We reserve the right to change or discontinue free delivery at any time.
  • We can deliver to anywhere in the UK, including Northern Ireland. Unfortunately, we cannot deliver online orders to stores or addresses in the Channel Islands or Eire, but you can find stores in these areas.
  • If you cancel part of an order, the postage and packaging is recalculated according to the postage rates mentioned above. For example, if you order £60 worth of goods, then cancel a £15 item, your order total will drop below £49, and you will no longer qualify for FREE delivery.

When will I receive my order?

We will email you as soon as your order has been despatched. If you chose Standard delivery: you should receive your order within 2 - 4 days (excluding Sundays).

If you chose Next Day delivery: you will receive your order the next working day after despatch. If you order after 2pm on a Thursday, your order will be despatched on Friday, and should be delivered on the next working day (Monday). If you order after 2pm on a Friday your order will not be despatched until the following Monday, and should be delivered on Tuesday.

Please note that you will need someone to sign and accept delivery of Next Day deliveries.

Store pick-up

We will email you when your order is packed and ready to be delivered to your chosen store. We will email you again a few days later to let you know that your order is on its way to the store, and will be there in the next 2 days.

Please go to your selected store to collect your item within 35 days. For your security, the person who placed the order must come to collect the goods, with the payment card used to place the order.

Refund policy

Faulty goods

The procedures, set out here, to return goods do not affect your statutory rights. Further information on your statutory rights can be found at www.consumerdirect.gov.uk. If you do receive faulty goods, please follow one of the procedures outlined on the How to return items page.

Exclusions

Please note certain goods cannot be returned unless we are at fault. These are personalised or engraved items.

Returning a gift

Cash refunds for gifts can only be made to the payment card used to purchase the goods. So if you buy a gift online, the recipient will not be able to get a cash refund if they want to return the goods. If a recipient does want to return gifts, we will exchange them for Gift Cards of the value of the gift at any H.Samuel store within the cooling off period.

Changes to Terms & Conditions for buying goods online

We reserve the right to change these Terms & Conditions for buying goods online from time to time. If this happens, we will notify you by posting the new Terms & Conditions for buying goods online on the website. If you do not wish to be governed by the revised Terms & Conditions for buying goods online, you must not place any further orders.

These Terms & Conditions for buying goods online are governed by the law of England and you and we agree to use the English courts if there is any dispute between us.

If any part of these Terms & Conditions for buying goods online is found to be invalid by law, the rest of them remain valid and enforceable.

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Company information

Signet Trading Ltd
3 Imperial Place
Maxwell Road
Borehamwood
WD6 1JN

Registered office:

15 Golden Square
London
W1F 9JG
 

Registered in England under no. 03768979

VAT Registration no. 233 000 924

The Company's shares are listed on the London Stock exchange (under the symbol SIG) and its American Depositary shares are listed on the New York Stock Exchange (under the symbol SIG).

Signet Group is a non-voting member of the World Diamond Council

Signet Group's current Statement of Principles and Policies relating to suppliers, HR, social, ethical and environmental issues can be found at www.signetjewelers.com

Contact us

If you have any questions relating to this website, please contact us:

  • Email: Go to our Contact Us page
  • Telephone: 0845 609 2000
  • Write to: Customer Services Department, H.Samuel, Hunters Road, Hockley, Birmingham B19 1DS

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