Customer Services

Customer services

Shopping at H.Samuel

Ways to shop

In-store

When you visit any of our nationwide network of stores, you can be sure you will get helpful, friendly service from our staff. To find your nearest H.Samuel store, go to our store finder. Please note that online orders cannot be delivered to stores in Eire or the Channel Islands, and items ordered online cannot be returned there.

Online

You can buy a huge and exciting range of jewellery from our website - rings, necklaces, watches, bracelets and gifts, and choose from fashionable brands such as Guess, DKNY, Fossil and Diesel. See Ordering online is easy for more details of how to place an order.

Ordering online is easy

  1. Find what you are looking for:

    • Search by stone type, material, brand, price etc
    • Read our fashion features and update your jewellery wardrobe
    • Look at product recommendations on our homepage and across the site
  2. Make your selection:

    • Read our product descriptions
    • Check the price
    • Check it is available to buy online
  3. Add it to your basket:

    • Check your order details are correct
  4. Buy it online:

    • Fill in your personal details
    • Tell us where you want it delivered
    • Enter your payment details
  5. Review your order