We understand that privacy is important to you, and we
promise to look after your personal information. Any personal
information you provide to us will only be used and recorded in
accordance with the Data Protection Act 1998. We will not sell any
information about you to any other party.
By providing H.Samuel with your information, you consent to
the collection and processing of such information in accordance
with the terms of this Policy.
What information do we collect from you?
We will only collect information about you if you willingly provide
it. The information you provide which is about you is referred to
as personal information. Please make sure you update your personal
information if any of your details change.
In order to do any of the following, you will need to provide
us with certain details:
- place an order
- request a gold recycling/buying pack
- be contacted by us so that we may notify you of our offer
to buy your goods under our gold recycling/buying scheme or answer
any queries in relation to the proposed sale
- make a payment to you under our gold recycling/buying
- sign up for e-newsletters
- enter competitions
- take part in a survey (in this instance, your details will
be passed to a third party for research purposes only)
- give feedback to us
The details you provide may include your name, email address,
delivery address, telephone number, credit or debit card number and
the card's expiry date.
We may collect your IP (Internet Protocol) address to help
diagnose problems with our server and to administer the website. An
IP address is a number that is assigned to your computer when you
use the Internet. Your IP address is also used to help identify you
during a particular session and to gather statistical data.
How will we use it?
We will use this information to fulfil any order, to fulfil
any of our services (including for instance under our gold
recycling/buying scheme) and to communicate with you when
necessary. If you provide us with your debit or credit card
details, we will record them so that you can save time and use them
when you next order with us.
We may also use these details for validation checks, as
We may also use your personal information to contact you
about news and offers that we think may interest you, or to tell
you if we change anything important about how the website works, or
If you decide at any point that you no longer wish to receive
messages of this nature, please Contact Us and send an
email to let us know. Alternatively, click to unsubscribe at the
bottom of any of the emails you receive.
Please note that if you telephone
us, or we telephone you, calls may be recorded for training
purposes and/or to provide evidence of the terms of any agreement
we may enter into, including in respect of our gold
We may use these details for validation checks, as outlined
Will we share your personal information with anyone else?
We may want to share your personal information with other
reputable companies and businesses working with us, such as our
email provider. We will never release your personal details to any
outside company for mailing or marketing purposes.
Payments on the website are processed by a third party, which
non-disclosure agreement with this third party, and they are
certified by all the major card issuers to hold details securely.
All credit and charge card holders are subject to validation
checks and authorisation by the card issuer. If the issuer of your
payment card refuses to authorise payment to us, we will not be
liable for any delay or non-delivery. In addition, in the interests
of preventing money laundering and fraud or fraudulent use of
credit, debit and charge cards, H.Samuel will validate the names,
addresses and other information supplied during the order process
against commercially available records (e.g Electoral Roll data,
Credit Reference Services). A third party may also be instructed to
complete these checks. By ordering from the hsamuel.co.uk website
or submitting a request for a gold recycling/buying pack to us, you
consent to such checks being made. We may need to contact you by
letter, telephone or email to verify details before we are able to
process and dispatch your order or we may be unable to accept your
order. Any information given may be disclosed to a registered
Credit Reference Agency which may keep a record of the information.
All information provided will be treated in accordance with the
Data Protection Act 1998. These measures are taken as extra
protection for you, to ensure your online shopping experience with
us is as safe and secure as possible and to assist in the
prevention of crime.
How long will we keep your information?
We will only keep your personal information for as long as
necessary and consistent with the purpose for which you have given
it to us. Except where needed to respond to a query from you or to
fulfil an order or to complete a transaction under our gold
recycling/buying scheme, we will delete your personal information
on request by you.
Access to your information and correction
You have the right to request a copy of the information that
we hold about you – to obtain a copy of this personal
information, please refer to the Contact Us section.
We want to make sure that your personal information is
accurate and up to date, therefore you may ask us to correct or
remove information you think is inaccurate.
What are 'cookies' and how do we use them?
When you use our website and enter your name and details, you
will become a recognised user, and we will send a cookie to your
computer. A cookie is a small file that may be placed on your
computer's hard disk for record-keeping purposes. Cookies do not
contain any information that can personally identify you. They help
us to recognise you when you visit the website and make use of the
service so that the service can be tailored to your needs. Our
email provider may set cookies on your browser if you open an email
they send you on our behalf.
By using cookies, we can make your online experience more
efficient. For example, they allow you to store your chosen items
in your shopping basket, without losing them between visits, and to
make the checkout process faster by having your card and delivery
details ready to use.
statistics (which do not identify you personally) relating to the
use of the website. Such information may include the number of
visits, average time spent, and other statistics relating to the
You may see H.Samuel adverts on other websites. For these
adverts, we will be using software that may set a cookie to your
browser. This software will allow us to monitor if you see our
adverts, if you click on them and if you go on to buy from our
You may set your browser to notify you when you receive a
cookie, giving you the chance to decide whether or not to accept
it. If you decline to accept a cookie, some web pages may not
function properly or you may not be permitted to access certain
services offered on the website.
The Help option on the menu bar of most browsers will contain
information on how to prevent your browser from accepting new
cookies, how to have the browser notify you when you receive a new
cookie and how to disable cookies altogether. However, because
cookies allow you to take advantage of some of our website
features, we recommend that you leave them turned on. For example,
they allow you to store your chosen items in your shopping basket,
without losing them between visits.
Our website contains links to other websites. Please note
that we are not responsible for the privacy practices of such other
websites and we recommend you read the privacy statements
immediately on entering other websites. This Policy applies only to
information collected and used by us through the website.