Customer Services

Customer services

Shopping at H.Samuel

How to pay

We can accept credit and debit payments on the following cards, if issued in the UK:

  • Maestro
  • MasterCard
  • Visa
  • Visa Debit
  • Visa Electron
  • Solo
  • American Express
  • One4all gift card

Our stores also accept High Street vouchers and Edge cards. Unfortunately Edge cards can not be accepted in Channel Island or Isle of Man stores.

Your card will be debited when we despatch your order to your selected address, or to your local store.

If you are picking up your order from a local store, you will need to go in person, and take with you the payment card you used to pay online as well as your order number. These requirements are for your peace of mind, as they allow us to ensure your details are completely secure.

Check out with PayPal

Pay securely and easily with PayPal, you can select this option when you reach the checkout. You will be redirected to the PayPal website to complete your payment. After succesful payment your order will be processed and you will be taken back to the order complete page.

Verified by Visa / MasterCard SecureCodeOur online transactions are Verified by Visa to give you extra peace of mind. When you reach the payment page, you will be given the option of signing up to Verified by VISA to make sure that using your card online is safe, simple and convenient.

It is a new service that allows you to protect your card with a password. You can sign up using your existing card and use this with each H.Samuel transaction, but you can choose not to use it at all.

Please note orders will only be despatched once we have authorisation from your payment card issuer. We will not be liable for delay or non-delivery that arises as a result of authorisation problems.