Customer Services

Customer services


Jewellery Care and Repair

Jewellery Care

All types of jewellery should be treated with a lot of tender loving care to keep it looking its best. It is also important to regularly check your jewellery for signs of damage or wear and tear. If you find any, get it fixed as soon as possible.

The Magic of Diamonds

Your diamond will last forever, but special care should be given to cleaning and storing to maintain its brilliance and sparkle.

One diamond can scratch another so it's best to store them separately. To help keep their lustre gently clean with a mild cleaning solution, rinse thoroughly with water and dry with a soft cloth.

Remember try not to wear your diamond when doing rough work. Even though diamonds are durable, they can be chipped by a hard knock.

The Magic of Silver

The best way to keep your silver looking great is to wear it as often as you can. When it's not being worn, it's best to store it away in a soft pouch to help prevent scratches from other pieces of jewellery.

To maintain the shine on your silver, avoid contact with perfume, hairspray and domestic cleaning products. Also, if your silver comes into contact with water dry it immediately to avoid any lasting stains.

The Magic of Platinum

Platinum is a Noble metal and ours consists of 95% pure platinum and 5% other elements.

These are added to the purest of platinum to enable improved designs and appearance which make the final product all the more attractive. This is especially true for delicate diamond set rings and highly polished wedding bands.

Like all precious metals, platinum scratches and dents when it comes into contact with harder elements. It's recommended that your platinum ring isn't worn when carrying out heavy chores, sports and other activities where it might come in to contact with hard surfaces.

However, the scratches and dents that occur are just a movement of the metal and none of its volume is lost. Even though daily wear may leave an impression on the surface, over a period of time it creates a natural patina over the outer surface that doesn't impair the quality of your jewellery. In more severe instances where the jewellery is accidentally knocked heavy marks can be removed by polishing.

The Magic of Gold

To enjoy your gold for years to come, polish regularly with a soft cloth to bring out its vibrant shine. It's also best to store your gold jewellery separately to avoid discolouration from other metal types.

As with most types of jewellery, contact with chlorinated water can attack the surface of gold and result in damage to its appearance.

It's best to remove your jewellery when you go swimming and everyday items such as perfume, hairspray and cleaning products can also tarnish your gold.

White gold care

Most white gold items are enhanced with rhodium plating, giving a highly reflective white surface. Over time, this surface may lose some brightness, which is perfectly normal. We will re-rhodium plate any white gold jewellery which was bought from us free of charge within 12 months, as long as you have proof of purchase.

The Magic of Gemstones

Ruby, sapphire, topaz or amethyst – all gemstones are precious. So, after wearing your gemstone jewellery it's best to store it in a soft pouch or lined jewellery box.

For a quick clean, wipe the stones with a soft cloth. Some gemstones need to avoid contact with soap, water and liquid cleaners – if you are unsure of what's best for your jewellery please ask a member of staff. Also avoid harsh chemicals including chlorine or detergents making contact with your jewellery, as they may erode the gems and cause dulling.

The Magic of Pearls

Pearls are delicate gems, organic and one of a kind. They are classed as soft stones and have low resistance to heat and chemicals so avoid using any cleaning solutions on them.

As they are so delicate even direct contact with perfume can affect their appearance. It's best to simply clean them with a dry or damp soft cloth.

If possible store your pearl jewellery in the box they came in to avoid being scratched by other jewellery metals or stones. If you wear your pearls a lot they will need restringing every year or so, so keep an eye out for damage and bring them along to see us if they need any special attention.

The H.Samuel jewellery cleaning range

Keep your jewellery in pristine condition.

When you have something you treasure, you want to make sure it always looks as good as new. So, we have teamed up with Brillante to offer the H.Samuel Jewellery Cleaning Range - a safe, all-in-one solution to cleaning, protecting and storing your jewellery and watches.

Find our jewellery cleaning range in store.

Free jewellery cleaning

We offer a complimentary cleaning service so that your jewellery looks as bright and exquisite as the day you bought it. Please ask in-store for details.

Jewellery Repair

Breathe new life into your old or damaged jewellery with our jewellery repair service.

  • Diamond and gemstone resetting and replacement
  • Re-threading of pearls and other beaded necklaces
  • Repairs and replacements to catches, shanks, settings and clasps
  • Free re-rhodium plating on any white gold jewellery purchased from us within 12 months along with proof of purchase
  • We can have rings re-sized and looking as good as new. Our stores also offer a ring sizing service. Alternatively, click here to check your ring size

How long will the repair take?

Where the repair is fairly minor, we can actually complete it in-store while you wait. Otherwise our staff will give you an estimated completion date when you book your jewellery in with us.

How much will it cost?

This depends on the type of jewellery and what work is required. Bring your item to us and we will give you a FREE estimate.

Our Sparkle Service Promise

All our repairs are guaranteed for 12 months. Your statutory rights are not affected. This covers workmanship and materials, and applies from the time you collect your repaired item from us.