How to pay
We can accept credit and debit payments on the following cards, if issued in the UK:
- Visa Debit
- Visa Electron
- American Express
- One4all gift card
Our stores also accept High Street vouchers, DUET cards and Edge cards. Unfortunately Edge cards can not be accepted in Channel Island or Isle of Man stores.
Your card will be debited when we despatch your order to your selected address, or to your local store.
If you are picking up your order from a local store, you will need to go in person, and take with you the payment card you used to pay online as well as your order number. These requirements are for your peace of mind, as they allow us to ensure your details are completely secure.
If you have received one of our gift cards you can use it to make full or part payments on items online or in any H.Samuel store. Your gift card(s) may be used along with other payment methods. You can use up to 2 gift cards and/or insurance replacement cards combined per order.
Insurance replacement card
If you have received a Signet insurance replacement card you can use it to make full or part payments. It can be used for purchases at hsamuel.co.uk, ernestjones.co.uk or in any H.Samuel, Ernest Jones or Leslie Davies store in the UK. Your Signet insurance replacement card may be used along with other payment methods. You can use up to 2 insurance replacement cards and/or gift cards combined per order.
Choose your way to pay…Interest-Free Credit*
With our simple Credit Options you can now buy the jewellery or watch that has caught your eye and choose a convenient way to pay that suits you (available in store only).
- 6 Months Interest-Free Credit
- 9 Months Interest-Free Credit
- 12 Months Interest-Free Credit
Why not have a look at our range of Credit Options and see which one is best for you. If you need more information, visit your local H.Samuel store.
6, 9 or 12 months Interest-Free Credit*
Give a gift they'll treasure forever using our Interest-Free Credit.
- Equal monthly payments
- No interest charges
- No early settlement charges
- Simply pay a small deposit upfront
Here's an example of what you would pay for a £1,200 diamond ring on 12 Months Interest-Free Credit:
- Purchase Price: £1,200
- Deposit: £120
- Credit Amount: £1,080
- 12 Monthly Repayments: £90
- Total Amount Payable (inc. deposit): £1,200
Here's an example of what you would pay for a £500 diamond pendant on 9 Months Interest-Free Credit:
|Representative 0% APR|
|Interest Rate (fixed):||0% p.a|
|Purchase Price (min £199):||£500|
|Deposit (min 10%):||£50|
|Duration of agreement:||9 months|
|9 Monthly Payments of:||£50|
|Total Amount Payable:||£500|
Please see our Returns & Exchanges section for more details on how refunds are carried out.
Verified by Visa / MasterCard SecureCode
Our online transactions are Verified by Visa to give you extra peace of mind. When you reach the payment page, you will be given the option of signing up to Verified by VISA to make sure that using your card online is safe, simple and convenient.
It is a new service that allows you to protect your card with a password. You can sign up using your existing card and use this with each H.Samuel transaction, but you can choose not to use it at all.
Please note orders will only be despatched once we have authorisation from your payment card issuer. We will not be liable for delay or non-delivery that arises as a result of authorisation problems.
Prices throughout the website are quoted in Pounds Sterling, and payment can only be accepted in Pounds Sterling. Prices include VAT; delivery and packing costs and will be added to the total.
For more information on our payment terms, please see our Store Card Summary Box.
What is a voucher code?
A voucher code allows you to take advantage of special discounts and offers. Voucher codes are issued by email, in-store, by post, in magazines, newspapers and though other promotional literature.
Where can I redeem my voucher code?
Voucher codes that have been issued by email can only be redeemed at hsamuel.co.uk.
Voucher codes that have been issued by an H.Samuel store or by post can usually be redeemed at hsamuel.co.uk or in any H.Samuel store but please refer to the terms and conditions of the offer.
To find out where other voucher codes can be redeemed, please refer to the terms and conditions of the offer.
How do I use my voucher code online?
When you have qualifying items in your shopping basket, simply enter the voucher code in the 'Complimentary voucher code' field and click on 'Apply'. The discount or offer will automatically be applied to your shopping basket.
If you have applied your voucher code but decide to continue shopping or edit your order before paying, the code will remain in your basket. You will not need to enter it again when you proceed through checkout.
If you have applied your voucher code but decide to exit the website before proceeding through checkout, the code will be removed from your basket. You will have to re-enter it when you visit our website again.
I have entered my voucher code but the discount/offer has not been applied.
If the discount or offer has not been applied, a message telling you why will be displayed at the top of your shopping basket. Here are the main reasons why the discount or offer may not have been applied.
- Your order does not qualify
Please check that the items in your basket meet the offer criteria by referring to the terms and conditions. For example, most voucher codes are only valid on full price items and exclude certain brands.
- Your voucher code is not
You may have mis-typed the code we provided you with. Please check and try again.
- Your voucher code has
already been used
Voucher codes can only be used once so make sure that you have not previously redeemed your code.
- The voucher code you used
is not yet active or has expired
Voucher codes are valid for a certain period only and must be presented within that time. Please refer to the terms and conditions of the offer to check that the offer has started or that it has not ended.
Voucher code terms and conditions.
Voucher codes can only be used once. Voucher codes offering a discount cannot be used for the purchase of gift cards, repairs, cleaning products, accessories, warranties or insurance replacements and may exclude certain brands. Voucher codes offerin a discount cannot be used in conjunction with any other promotion, coupon, discount or offer. If an order or part of an order is cancelled, the voucher code will become invalid. Voucher codes have a valid period during which they must be presented.
For full terms and conditions, please refer to the terms and conditions of the offer.