Payment options

How to pay

We can accept credit and debit payments on the following cards, if issued in the UK:

  • Maestro
  • MasterCard
  • Visa
  • Visa Debit
  • Visa Electron
  • Solo
  • American Express
  • One4all gift card
Credit Card images

Our stores also accept High Street vouchers, DUET cards and Edge cards. Unfortunately Edge cards can not be accepted in Channel Island or Isle of Man stores.

Your card will be debited when we despatch your order to your selected address, or to your local store.

If you are picking up your order from a local store, you will need to go in person, and take with you the payment card you used to pay online as well as your order number. These requirements are for your peace of mind, as they allow us to ensure your details are completely secure.

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Gift cards

If you have received one of our gift cards you can use it to make full or part payments on items online or in any H.Samuel store. Your gift card(s) may be used along with other payment methods. You can use up to 5 gift cards and/or insurance replacement cards combined per order.

Find out more about gift cards

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Insurance replacement card

If you have received an insurance replacement card you can use it to make full or part payments. It can be used for purchases at hsamuel.co.uk, ernestjones.co.uk or in any H.Samuel, Ernest Jones or Leslie Davies store in the UK. Your insurance replacement card may be used along with other payment methods. You can use up to 5 insurance replacement cards and/or gift cards combined per order.

Find out more about insurance replacement cards

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Interest-free Credit*

With our range of Interest-Free Credit options you can buy the piece of jewellery or watch that has caught your eye and spread the payments over 9 or 12 months without paying any interest.

Typical 0% APR* Options for you

Option Min.Spend Min.Deposit
9 months £200 10%
12 months £999 20%

Here are a few examples of how it would work if you were to buy a piece of jewellery on Interest-Free Credit for 9 or 12 months.

Months Spend Deposit Amount of
Credit		 Monthly
Repayments 		Total
Amount
Payable
9 months £499
(min £200)		 £49.90
(min 10%)		 £449.10 £49.90 £499
(inc deposit)
12 months £1000
(min £999)		 £200.08
(min 20%)		 £799.92 £66.66 £1000
(inc deposit)

As you can see in the above example you can benefit from our Interest-Free Credit options by spreading your payments over 9 or 12 months without paying any interest.

So why not go to your nearest H.Samuel store and ask our friendly staff about these Interest-Free Credit options available to you.

Please note that we only offer Interest-Free Credit on purchases made in our UK stores. Unfortunately, this service is not available for online purchases or in our Eire, Isle of Man and Channel Island Stores (Jersey & Guernsey).

Typical 0% APR*

*Terms and conditions apply. Ask store for details. The Interest-Free Credit product is available subject to approved credit limit. Interest-Free Credit product is provided under an Interest-Free Credit Loan Agreement. In order to take out an Interest-Free Credit product you will need to complete an application form for both a credit card and an Interest-Free Loan, although there is no obligation to receive a H. Samuel credit card. Credit provided subject to status to UK residents aged 18 years and over. Credit provided by Santander Cards UK Limited. Registered office: 2 Triton Square, Regent's Place, London NW1 3AN. Registered in England and Wales. Registered number: 1456283. Retailer is Signet Trading Limited, trading as H.Samuel, 15 Golden Square, Regent's Place London, W1F 9JG. Registered in England. Company No. 3768979.

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Refunds

Please see our Returns & Exchanges section for more details on how refunds are carried out.

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Verified by Visa / MasterCard SecureCode

Our online transactions are Verified by Visa to give you extra peace of mind. When you reach the payment page, you will be given the option of signing up to Verified by VISA to make sure that using your card online is safe, simple and convenient.

It is a new service that allows you to protect your card with a password. You can sign up using your existing card and use this with each H.Samuel transaction, but you can choose not to use it at all.

Please note orders will only be despatched once we have authorisation from your payment card issuer. We will not be liable for delay or non-delivery that arises as a result of authorisation problems.

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Pricing

Prices throughout the website are quoted in Pounds Sterling, and payment can only be accepted in Pounds Sterling. Prices include VAT; delivery and packing costs and will be added to the total.

For more information on our payment terms, please see our Store Card Summary Box.

Voucher codes

What is a voucher code?

A voucher code allows you to take advantage of special discounts and offers. Voucher codes are issued by email, in-store, by post, in magazines, newspapers and though other promotional literature.

Where can I redeem my voucher code?

Voucher codes that have been issued by email can only be redeemed at hsamuel.co.uk.

Voucher codes that have been issued by an H.Samuel store or by post can usually be redeemed at hsamuel.co.uk or in any H.Samuel store but please refer to the terms and conditions of the offer.

To find out where other voucher codes can be redeemed, please refer to the terms and conditions of the offer.

How do I use my voucher code online?

When you have qualifying items in your shopping basket, simply enter the voucher code in the 'Complimentary voucher code' field and click on 'Apply'. The discount or offer will automatically be applied to your shopping basket.

If you have applied your voucher code but decide to continue shopping or edit your order before paying, the code will remain in your basket. You will not need to enter it again when you proceed through checkout.

If you have applied your voucher code but decide to exit the website before proceeding through checkout, the code will be removed from your basket. You will have to re-enter it when you visit our website again.

I have entered my voucher code but the discount/offer has not been applied.

If the discount or offer has not been applied, a message telling you why will be displayed at the top of your shopping basket. Here are the main reasons why the discount or offer may not have been applied.

  1. Your order does not qualify
    Please check that the items in your basket meet the offer criteria by referring to the terms and conditions. For example, most voucher codes are only valid on full price items and exclude certain brands.
  2. Your voucher code is not valid
    You may have mis-typed the code we provided you with. Please check and try again.
  3. Your voucher code has already been used
    Voucher codes can only be used once so make sure that you have not previously redeemed your code.
  4. The voucher code you used is not yet active or has expired
    Voucher codes are valid for a certain period only and must be presented within that time. Please refer to the terms and conditions of the offer to check that the offer has started or that it has not ended.

Voucher code terms and conditions.

Voucher codes can only be used once. Voucher codes offering a discount cannot be used for the purchase of gift cards, repairs, cleaning products, accessories, warranties or insurance replacements and may exclude certain brands. Voucher codes offerin a discount cannot be used in conjunction with any other promotion, coupon, discount or offer. If an order or part of an order is cancelled, the voucher code will become invalid. Voucher codes have a valid period during which they must be presented.

For full terms and conditions, please refer to the terms and conditions of the offer.

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