Customer service

Shopping at H.Samuel

• Ways to shop
• Ring sizing
• Find a store
• Ordering online is easy
• Diamond promise
• Shopping for children
• Newsletter sign-up

Guides

• Diamond buyer's guide
• Gold buyer's guide
• Watch buyer's guide
• Collectibles buyer's guide
• Getting married guide

Your Account

• Forgotten your password?
• View/track your orders
• Change your personal details
• Change your payment details

Delivery Information

• Delivery options
• Store collection
• Delivery charges
• Free delivery
• When you will receive your order

Gifting

• Gift packaging & personal message
• Engraving gifts
• Delivering gifts

Gift cards

Security & Privacy

• Privacy policy
• Security guarantee
• Safe shopping at H.Samuel

Returns & Exchanges

• Cooling off period
• How to return an item
• Cancelling an order before despatch
• Faulty items
• Returning a gift

Payment Options

• How to pay
• Interest Free Credit
• Refunds
• Verified by Visa
• MasterCard SecureCode
• Pricing
• The H.Samuel card

Services

• Watch service
• Jewellery repairs
• Jewellery cleaning
• Engraving
• Design your own jewellery
• Ring sizing
• Valuations
• Insurance
• Deposits

Policies

• Terms & Conditions
• Accessibility

Social Responsibilities

• Gold supply chain
• Our diamond sourcing policy