Customer service

Shopping at H.Samuel

• Ways to shop
• Ring sizing
• Find a store
• Ordering online is easy
• Diamond promise
• Watch brand guarantee information
• Shopping for children
• Newsletter sign-up
• H.Samuel UK store feedback survey

Guides

• Diamond buyer's guide
• Metals buyer's guide
• Birthstone guide
• Watch buyer's guide
• Collectibles buyer's guide
• Getting married guide
• Charms and beads guide
• Gemstone buyer's guide

Your Account

• Forgotten your password?
• View/track your orders
• Change your personal details

Occasions Section

• Christmas Gifts
• Mother's Day Gifts
• Valentine's Day Gifts
• Father's Day Gifts
• Christening Gifts
• Birthday Gifts

Delivery Information

• Delivery options
• Delivery to store
• Delivery charges
• Expected delivery times
• Engraved items
• Free delivery

Gifting

• Gift packaging & personal message
• Engraving gifts
• Delivering gifts

Gift cards

Security & Privacy

• Privacy policy
• Security guarantee
• Safe shopping at H.Samuel

Returns & Exchanges

• Cooling off period
• How to return an item
• Cancelling an order before despatch
• Faulty items
• Returning a gift

Press Office

Payment Options

• How to pay
• Gift cards
• Insurance replacement cards
• Credit options
• Refunds
• Verified by Visa
• MasterCard SecureCode
• Pricing
• Voucher codes

Services

• Watch care and repair
• Jewellery care and repair
• Jewellery cleaning
• Engraving
• Jewellery design service
• Ring sizing
• Valuation service
• Jewellery and watch insurance
• Deposits

Policies

• Terms & Conditions
• Accessibility

Social Responsibilities

• Gold-supply-chain
• Our-Sourcing-Policy
• Our-diamond-sourcing-policy
• Waste Electronic and Electrical Equipment Directive