Customer Services

Customer services

Delivery & Returns

Expected delivery times

Expected delivery times At H.Samuel we do everything we can to ensure that your order arrives when you expect it to.You will be provided with expected delivery dates for your order in checkout.

Last Order Dates for Mother's Day

Delivery Method Order Before
Click & Collect Monday 20th March at 11.59pm
Standard Wednesday 22nd March at 10pm
Next Day Friday 24th March at 4pm

Below is a guideline to the delivery lead times for all delivery options.

Orders placed Standard
Before 2pm Monday to Thursday 3-6 days
(excluding Sundays)
Next day
After 2pm Monday to Wednesday 3-6 days
(excluding Sundays)
2 days
After 2pm on Thursday 3-6 days
(excluding Sundays)
Before 2pm on Friday 3-6 days
(excluding Sundays)
After 2pm on Friday 3-6 days
(excluding Sundays)
Anytime at the weekend 3-6 days
(excluding Sundays)

Please note: delivery lead times are extended over public holidays. Over public holidays, please refer to the expected delivery dates provided in checkout. Delivery times for items ordered from 25th- 29th November could take up to 2 days longer than usual.

Delivery to store: expected delivery dates vary by store. You will be provided with expected delivery dates for stores near you when you select your delivery option in checkout. In general, your order will be ready for collection between 4 and 8 working days. We will email you when your order has been processed. We will email you again when your order has been despatched and will be ready for collection.