Customer Services

Customer services

Delivery & Returns

Expected delivery times

Expected delivery times At H.Samuel we do everything we can to ensure that your order arrives when you expect it to.You will be provided with expected delivery dates for your order in checkout.

Below is a guideline to the delivery lead times for all delivery options.

Orders placed Standard
(9am-5pm)
Express
(8am-6pm)
Before 2pm Monday to Thursday 3-6 days
(excluding Sundays)
Next day
After 2pm Monday to Wednesday 3-6 days
(excluding Sundays)
2 days
After 2pm on Thursday 3-6 days
(excluding Sundays)
Saturday
Before 2pm on Friday 3-6 days
(excluding Sundays)
Saturday
After 2pm on Friday 3-6 days
(excluding Sundays)
Tuesday
Anytime at the weekend 3-6 days
(excluding Sundays)
Tuesday

Please note: delivery lead times are extended over public holidays. Over public holidays, please refer to the expected delivery dates provided in checkout. Delivery times for items ordered from 25th- 29th November could take up to 2 days longer than usual.

Delivery to store: expected delivery dates vary by store. You will be provided with expected delivery dates for stores near you when you select your delivery option in checkout. In general, your order will be ready for collection between 4 and 8 working days. We will email you when your order has been processed. We will email you again when your order has been despatched and will be ready for collection.