Customer services

Delivery Information

Expected delivery times

Expected delivery times At H.Samuel we do everything we can to ensure that your order arrives when you expect it to. You will be provided with expected delivery dates for your order in checkout.

Below is a guideline to the delivery lead times for all delivery options.

Orders placed Standard
(9am-5pm)
Express
(8am-6pm)
Before 3pm Sunday to Friday 3-6 days
(excluding Sundays)
Next day
After 3pm Monday to Thursday 3-6 days
(excluding Sundays)
2 days
After 3pm on Friday 3-6 days
(excluding Sundays)
Monday
After 3pm Sunday 3-6 days
(excluding Sundays)
Tuesday

Please note: Delivery times are extended over public holidays. Over public holidays, please refer to the expected delivery dates provided in checkout. Delivery times for items ordered during busy periods could take up to 2 days longer than usual.

Delivery options

At H.Samuel we offer a range of delivery options to suit your availability.

STANDARD DELIVERY - £2.95

Standard delivery costs £2.95 for orders under £49. We offer free standard delivery on orders of £49 to £199.99 to any address in the UK (excluding addresses in Eire or the Channel Islands). Standard delivery orders will not need to be signed for.

Orders placed Monday to Thursday should arrive in 3- 6 days (excluding Sundays). Orders placed on Friday or at the weekend should arrive within 3 - 6 days (excluding Sundays).

You will be provided with estimated delivery dates for your order in checkout.

EXPRESS DELIVERY - £4.95

Express delivery is a next day service for selected orders placed before 3pm Monday to Friday. Selected orders placed after 3pm Monday to Thursday should arrive in 2 days. Selected orders placed after 3pm on Friday but before 3pm Saturday, will arrive on the following Monday. Delivery usually takes place between 8am – 6pm. Orders for express delivery will need to be signed for.

You can have your order delivered by Express delivery to any address in the UK. Unfortunately we do not deliver to addresses in Eire or the Channel Islands. Your order will be delivered by DX or Royal Mail and will need to be signed for. Our Express service delivers on Saturdays.

Express delivery costs £4.95 for orders up to the value of £499.99. Express delivery is free on orders of £500 or more .

FREE CLICK & COLLECT TO OVER 300 STORES ON ALL ORDERS

We offer free click & collect to over 300 stores across the UK (excludes stores in Eire or the Channel Islands). Delivery times vary depending on the store you select. You will be provided with estimated delivery dates for stores near you when you select your delivery option in checkout. In general, your order will be ready for collection between 4 and 8 working days. We will email you when your order has been processed and again when your order has been despatched ready for collection.

For security purposes, the person who placed the order must collect it from the store and must take along the payment card used to pay for the order, together with the order number. If you have ordered a gift for someone else, they cannot collect the order. Your order must be collected from the store within 35 days.

You will be provided with estimated delivery dates for your order in checkout.

Please note: Delivery times are extended over public holidays. Over public holidays, please refer to the expected delivery dates provided in checkout. Delivery times for items ordered during busy periods could take up to 2 days longer than usual.

ENGRAVED AND PERSONALISED ITEMS

If you choose to have your order engraved, it can take between 3 to 8 working days to be despatched dependant on your chosen delivery method. In most cases it won't take this long but please do add an extra 8 working days to the expected delivery lead times shown above to avoid disappointment.

For personalised jewellery orders, it can take between 14 to 17 working days to be despatched.

For Personalised Gift items the lead time is quoted per product. The delivery date will depend on the delivery method chosen but the expected delivery date will be stated in the basket.